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Portuguese Speaking Customer Care - Work in Sofia, Bulgaria

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Job Description - Portuguese Speaking Customer Care - Work in Sofia, Bulgaria

Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!

Key Responsibilities

  • Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
  • Assist customers with inquiries regarding products, orders, accounts, and general company information.
  • Resolve customer complaints efficiently while maintaining a positive experience.
  • Document all customer interactions in our CRM system and follow up as needed.
  • Collaborate with internal teams to improve the customer experience and service delivery.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
  • Experience in customer service, ideally in a call center or support role, is preferred.
  • Strong communication skills and a friendly, professional demeanor.
  • Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
  • Strong problem-solving skills and a detail-oriented approach.
  • Familiarity with CRM systems and customer service tools is advantageous.
  • Willingness to relocate to Sofia, Bulgaria, and embrace the cultural experience!
  1. Competitive Monthly Salary
  2. Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. And Much More...
Original job Portuguese Speaking Customer Care - Work in Sofia, Bulgaria posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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