Portuguese Speaking Customer Care - Work in Sofia, Bulgaria

Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!

Key Responsibilities

• Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, accounts, and general company information.
• Resolve customer complaints efficiently while maintaining a positive experience.
• Document all customer interactions in our CRM system and follow up as needed.
• Collaborate with internal teams to improve the customer experience and service delivery.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, ideally in a call center or support role, is preferred.
• Strong communication skills and a friendly, professional demeanor.
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
• Strong problem-solving skills and a detail-oriented approach.
• Familiarity with CRM systems and customer service tools is advantageous.
• Willingness to relocate to Sofia, Bulgaria, and embrace the cultural experience!

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...