Portuguese Speaking Customer Service for Aviation industry

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the aviation industry. This role presents a wonderful opportunity for individuals who are passionate about travel and aviation and who excel in providing exceptional customer support. As part of our dedicated team, you will assist customers in navigating their inquiries and facilitating a seamless experience in the aviation sector.

Key Responsibilities

• Respond to customer inquiries regarding flight bookings, cancellations, and aviation services via phone, email, and live chat in Portuguese.
• Provide accurate information on flight schedules, travel policies, and baggage regulations.
• Assist passengers with account management, including changes to flight itineraries and special requests.
• Effectively resolve customer complaints and issues, maintaining high levels of satisfaction.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure timely and effective service to clients.
• Stay updated on industry regulations, safety protocols, and service changes to provide informed responses.

• Fluency in Portuguese (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, preferably in the aviation or travel industry.
• Strong communication skills with a friendly and professional demeanor.
• Excellent problem-solving abilities and a customer-centric attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...