Portuguese Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about providing high-quality customer support and have a keen interest in energy solutions. In this role, you will assist clients and customers by addressing their inquiries and ensuring they have the information they need.

Key Responsibilities

• Respond to customer inquiries regarding oil and gas products, services, and policies via phone, email, and live chat in Portuguese.
• Provide accurate information on pricing, service options, and energy regulations.
• Assist customers with troubleshooting service-related issues and account management.
• Document all customer interactions thoroughly in the customer relationship management (CRM) system.
• Collaborate with technical and operational teams to ensure prompt resolution of customer issues.
• Stay informed about industry developments and company offerings to provide relevant information to customers.

• Fluency in Portuguese (both written and spoken) is required; knowledge of English is an advantage.
• Experience in customer service, preferably in the energy or oil & gas sector.
• Excellent communication skills and a friendly, customer-focused attitude.
• Strong problem-solving skills and ability to work under pressure.
• Attention to detail and effective organizational skills.
• Proficiency in using CRM systems and general office software.
• Willingness to work flexible shifts, including evenings, weekends, and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...