Portuguese Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the healthcare industry. This role offers a unique opportunity for individuals who are passionate about helping others and are committed to providing exceptional service in a critical sector. In this position, you will assist patients and healthcare providers with inquiries, utilizing your fluency in Portuguese to ensure clear and empathetic communication.

Key Responsibilities

• Provide high-quality customer service by addressing inquiries related to healthcare services, appointment scheduling, and insurance information via phone, email, and chat in Portuguese.
• Assist patients in understanding their healthcare options and navigating the healthcare system.
• Resolve customer concerns with patience and empathy, ensuring a positive experience for all clients.
• Accurately document customer interactions and maintain detailed records in the customer management system.
• Collaborate with healthcare professionals to improve service delivery and patient satisfaction.
• Stay informed about healthcare policies and changes to provide up-to-date information.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service, particularly in the healthcare sector, is preferred.
• Strong communication skills with a friendly and empathetic demeanor.
• Ability to handle sensitive situations with discretion and care.
• Attention to detail and strong organizational skills.
• Proficient in using computer systems and CRM software.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...