Portuguese Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and excel at providing outstanding customer support. As a representative, you will assist clients with their IT inquiries, ensuring they have a seamless experience while navigating technology solutions.

Key Responsibilities

• Respond to customer inquiries related to IT products and services via phone, email, and chat in Portuguese.
• Provide technical assistance and support for software and hardware issues.
• Guide customers through troubleshooting steps and help them resolve technical challenges.
• Document customer interactions accurately to maintain comprehensive records in the CRM system.
• Collaborate with technical teams to ensure timely resolution of customer inquiries.
• Stay updated on the latest IT developments and company offerings to provide informed assistance.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the IT industry.
• Strong communication skills with a customer-oriented approach.
• Excellent problem-solving abilities and a basic understanding of IT concepts.
• Ability to manage multiple inquiries in a fast-paced environment effectively.
• Proficiency in using customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...