Portuguese Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to offer a new opportunity for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering exceptional customer experiences. As a representative, you will assist clients with various inquiries and guide them through the vast array of entertainment options available.

Key Responsibilities

• Address customer inquiries regarding media services, subscriptions, and entertainment content via phone, email, and live chat in Portuguese.
• Assist customers with account management tasks such as setting up new subscriptions, canceling services, or troubleshooting issues.
• Provide detailed information about media offerings, including new releases, features, and ongoing promotions.
• Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system for tracking and follow-up purposes.
• Work collaboratively with internal teams to improve service delivery and resolve customer concerns.
• Keep informed about industry trends, new media content, and technology to provide relevant information to customers.

• Fluency in Portuguese (both written and spoken) is required; knowledge of English is an advantage.
• Experience in customer service, ideally in the media or entertainment industry.
• Strong communication skills and a passion for delivering excellent customer service.
• Ability to handle multiple tasks efficiently and prioritize inquiries effectively.
• Problem-solving capabilities with a focus on positive outcomes for customers.
• Proficiency with CRM software and an understanding of digital media platforms.
• Flexibility to work various shifts, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...