Portuguese Speaking Customer Service for Retail industry

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
• Support customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Stay informed on product knowledge and retail trends to enhance customer interactions.

• Fluency in Portuguese (both written and spoken) is required; knowledge of English is a plus.
• Prior experience in customer service, preferably in the retail sector.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to solve problems and handle customer inquiries effectively.
• Excellent organizational skills and the ability to manage multiple inquiries simultaneously.
• Familiarity with retail management systems and customer service software is desirable.
• Flexibility to work varying shifts, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...