POS Support Specialist - Exciting Challenge

The IT Application Specialist for POS Configuration will manage the menu items, pricing, and other elements of the POS through a range of responsibilities. This role focuses primarily on working with the internal Micros Simphony Point-of-Sale (POS) system by inputting menu item details and pricing related to all menu items. While the primary focus of the role is on the POS, there may be opportunities to support other store systems.

You will be an outstanding Application Specialist if…

• You have excellent analytical and critical thinking skills.
• You are highly motivated with a can-do attitude and an eagerness to tackle large projects.
• You have the ability to work under regular supervision, but able to take independent action when appropriate.
• You are focused on service and enjoy being part of a team.
• You work well across functional areas and departments.

Day in the life…

• Create new POS keys and kitchen routing details (KDS times and stations, coursing, SLU activation and screen assignments, etc.) using the template standards set up and maintained by IT, as well as upkeep and changes to existing keys, for food & beverage core menu items (including food, liquor, bottle, draft, wine), Special Events packages, and limited time offers (LTOs).
• Change screens as needed for redesigns or refreshes (ie Cocktail page goes from three screens to two screens as Ops wants to change)
• Coordinate with Marketing to maintain accuracy of POS numbers, KDS times, items, and stations, coursing, SLU assignments, and tier pricing in the Marketing Menu Master documentation
• Maintain the Beverage pricing matrix reference tool based on pricing requirements from Finance
• Input and maintain POS system retail pricing and periodic price increases for all core menu items and LTOs
• Create and maintain POS system menu pricing tiers
• Conduct bi-yearly item and price audits of all pricing
• Conduct data input reviews to ensure accuracy of pricing across all menu tiers
• First point of contact for troubleshooting of pricing and/or item discrepancies, and key/KDS issues by telephone, email and/or video conference, and facilitate issue resolution with other functional areas as needed
• Keep Manager and other key personnel informed of assignment and system status via timely communication and written status reports.
• Perform other duties and responsibilities as assigned

Education, Experience, Required Skills:

• Associate degree (A.A.) or equivalent from two-year college or technical school; 2-5 years relevant experience and/or training; or equivalent combination of education and experience.
• Experience with Micros Simphony menu configuration a plus.
• Excellent communication, organizational and time management skills; ability to multi-task.
• Ability to effectively communicate with all levels of personnel within the organization.
• Proficient in full Microsoft Office suite; ability to learn new programs with ease.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.