Post Enrollment Specialist

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.

At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability.

Why Join Us?

• $25/hour, Full-Time – Stable, non-exempt position
  
  


• Performance-Driven Environment – Clear expectations and measurable impact
  
  


• Structured Processes & Support – Strong systems, training, and leadership
  
  


• Career Growth Opportunities – Advancement within retention and operations
  
  


• Collaborative Culture – Work closely with cross-functional teams
  
  


• Comprehensive Benefits – Medical, Dental, Vision coverage
  
  


• Trusted Brand – BBB Accredited company with a strong industry reputation
  
  

What You’ll Be Doing as a Post Enrollment Specialist:

• Handling high-volume inbound client calls focused on account stabilization and retention
  
  


• Preventing cancellations by addressing concerns and reinforcing program value
  
  


• Supporting at-risk clients through structured, compliant solutions
  
  


• Guiding clients through expectations, timelines, and next steps in the program
  
  


• Managing difficult or emotional conversations with professionalism and control
  
  


• Accurately documenting call activity and outcomes in internal systems
  
  


• Collaborating with internal teams to support long-term client success
  
  

What You Will Bring to the Table as a Post Enrollment Specialist:

• 1–2 years of experience in customer service, sales, or client retention
  
  


• Experience in financial services or debt settlement preferred
  
  


• Strong verbal communication and active listening skills
  
  


• Ability to influence, de-escalate, and handle objections effectively
  
  


• Emotional intelligence with the ability to maintain structure under pressure
  
  


• Strong attention to detail and documentation accuracy
  
  


• Comfort working in a fast-paced, performance-driven environment
  
  


• Experience using CRM and call management tools
  
  


• Bilingual (Spanish) is a plus
  
  

This isn’t just a support role — it’s a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we’d love to hear from you.

APPLY TODAY & Join a Team Built for Stability and Growth.

This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday.