Post Event Manager:
Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays.
Project Management & Client Relations:
· Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met
· Provide customer with information regarding additional services available at ABM;
· Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
· Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
· Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
· Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
· Report accidents and property damage in an accurate and timely manner.
| *Qualifications for Internal Candidates |
Minimum Requirements:
· Bilingual (Spanish/English) a plus
· 1-2 years of Supervisor experience
· 1-2 years of customer service experience
· Working knowledge of janitorial equipment
· Working knowledge of OSHA required processes
· Intermediate level of Microsoft programs
· Valid State Driver's License for business travel
- Anticipates problems and proactively implements preventative action plans.
· Flexibility to respond to urgent client requests on evenings and weekends when necessary.
· Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
· Excellent verbal and written business communication skills.
· Excellent relational skills and experience dealing with union environment.
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