Post Install Representative

Description

Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished by meeting with customers to educate them on their new system and provide the utmost customer experience. 

What You’ll Do: In-Home Appointments

• Meet with customers and educate the customer about their system
• Connect solar systems to the internet and provide the customer with their login information for the app
• Provide customer service for anything that arises
• Provide basic tech support for any tech issues that arise on the appointment
• Fly a drone to take photos of the installation
• Generate hype and excitement with the customer, they are the new owners of a solar system.

Administrative/Customer Relations

• Upload all information and complete subsequent work orders for appointments each day
• Communicate with the Post Installation Manager to identify trending issues
• Create tickets for things that need to be done by another team (ie customer service, tech support, etc)
• Upload documents and required media files for each appointment (within 24 hours of appointment)
• Maintain relationships with all clients and answer any questions that arise

Maintenance

• Take the company vehicle in for oil changes, inspections, and tires
• Perform online learnings for role updates, and learn how to fly a drone
• Weekly meeting with Post Installation Manager to track goals and continue growth

Who You’ll Work With

• Post Installation Manager
• Administration
• Customer Service
• Customer Experience Team
• Troubleshooting department
• HR Department
• IT Department
• Solar system owners

Why Purelight

• Paid holidays and paid time off
• Medical/dental insurance
• Work/life balance
• Opportunities for growth

Requirements

Requirements

• Prior experience in hospitality, public relations, or sales
• Prior experience in customer service or client relations
• A valid driver’s license/flexibility to drive company-owned vehicles
• Excellent interpersonal skills
• Keen attention to detail along with organizational and time management skills
• Experience working with teams and offices in multi-state locations
• Knowledge of Excel and Google Suite
• Prior experience flying a drone or photography is preferred, but not required
• Prior solar experience would be very helpful, but not required