Post Market Surveillance Representative

ABOUT INSPIRE MEDICAL SYSTEMS 

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation.  We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM 

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. 

If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team! 

ESSENTIAL JOB FUNCTIONS

This position will work in a team environment with members of Quality focusing on post

market surveillance reporting requirements. This position will specialize in documenting,

evaluating, dispositioning, and investigating product reports and identifying complaints as

well as managing communications with Inspire field personnel. This individual will also

work with operations, engineering, sales, marketing and clinical to maintain product report

files in accordance with Inspire policies, procedures, and other medical device regulations.

The individual for this position must be able to work well in a team environment, foster

team building, proactively communicate task status, and operate with a high level of

initiative, along with excellent verbal and written communication skills for effective

communication with various levels of management.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Document and evaluate new product reports in accordance with required timelines for


• escalation, risk, coding and complaint designation.


• Establish and maintain complete complaint files by updating the product report


• database with new information and documentation from both field personnel and


•  


• Communicate effectively with Inspire field personnel to ensure complaints are handled


• efficiently and effectively.


• Ensure regulatory and compliance requirements related to the complaint system


• process are fulfilled.


• Run basic complaint handling reports from the product reporting system.


• Train various team members on complaint handling process and system.


• This role requires computer and telephone-based work for extended periods of time in


• an office environment.


• This role will require shifts starting at 5:00am CST or ending at 11:00pm CS


• This role may require coverage on occasional Inspire company holidays.

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required: 

• Minimum 2 years’ experience in a regulated industry or in a complaint or customer

service role

• Proficiency with computer programs including, but not limited to: MS Office (Excel,

Word, Outlook, etc.)

• High school diploma

 Preferred:

• Prior experience with complaint or adverse event handling


• Prior experience in an FDA regulated industry or ISO certified environment


• Experience in medical device, pharmaceutical or healthcare industry


• Experience with medical terminology


• Bachelor’s degree

#LI-Onsite

BENEFITS AND OTHER COMPENSATION

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

• Multiple health insurance plan options.


• Employer contributions to Health Savings Account.


• Dental, Vision, Life and Disability benefits.


• 401k plan + employer match.


• Identity Protection.


• Flexible time off.


• Tuition Reimbursement.


• Employee Assistance program.


• All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. 
 
Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com  
 
Inspire Medical Systems participates in E-Verify.