Post System Activation Specialist

Associate Post System Activation Specialist
Location: Stamford, CT
Hours: 40–50 hours per week

About Venture Solar
Venture Solar is on a mission to give customers the most enjoyable experience possible as
they transition their homes to clean energy. We pride ourselves on delivering exceptional
service—from the first conversation through years of savings after installation.

About the Role
We are seeking a detail-oriented and customer-focused Associate Post System Activation
Specialist to join our post-installation support team. Working closely with the Post System
Activation Manager, this role will help monitor system performance, resolve customer concerns,
coordinate technical service, and ensure customers have a great experience after their system
is turned on.

Key Responsibilities
● System Monitoring & Issue Identification
○ Assist in monitoring the performance of installed solar systems.
○ Flag underperforming systems or equipment issues for further troubleshooting.
○ Maintain accurate records of system checks and service history.
● Service Coordination
○ Support the troubleshooting process for inverter or system issues under the
guidance of the manager.
○ Schedule and coordinate field technician visits.
○ Track service tickets from creation through completion.
● Customer Support
○ Respond to customer inquiries regarding billing, monitoring, and post-activation
system performance.
○ Provide guidance on system use and how to track savings.
○ Follow up with customers after service visits to ensure satisfaction.

● Team & Process Support
○ Collaborate with the service, billing, and operations teams to resolve issues
quickly.
○ Assist in preparing reports on fleet performance and service metrics.
○ Help identify and implement improvements to post-activation processes.

Qualifications
● 1–2 years of experience in customer service, technical support, or operations (solar
industry experience a plus).
● Basic understanding of solar energy systems, especially inverters and monitoring
platforms.
● Strong organizational skills and attention to detail.
● Excellent communication and problem-solving skills.
● Experience with CRM systems (Salesforce preferred) and comfort with learning new
software tools.

Why Join Us
● Be part of a mission-driven team supporting clean energy adoption.
● Gain valuable solar industry experience with opportunities for growth.
● Competitive pay and benefits package.

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