Post-Acute Manager

Position Summary

The Post-Acute Manager is responsible for overseeing and coordinating clinical and administrative operations supporting post-acute and long-term care facilities. This role ensures accurate patient documentation, efficient provider and facility coordination, regulatory compliance, and high-quality patient care. The Post-Acute Manager works closely with medical providers, nursing facilities, internal operations teams, and revenue cycle management (RCM) to support optimal clinical outcomes and operational efficiency.

Duties and Responsibilities

• Partner with leadership to develop, improve, and expand medical care services within post-acute and long-term care facilities.
• Ensure the accuracy, completeness, and timeliness of patient records in accordance with company standards and regulatory requirements.
• Coordinate provider schedules and clinical workflows across nursing and long-term care facilities.
• Facilitate specialty referrals, imaging requests, medication authorizations, and related follow-up as needed.
• Implement and support new clinical tools, workflows, and resources in collaboration with the medical care team.
• Serve as a primary point of communication for operational issues, escalating concerns to the Director of Operations as appropriate.
• Collaborate with the Revenue Cycle Management (RCM) team to ensure accurate and timely flow of patient and clinical information from care teams to billing.
• Work directly with long-term care facilities to resolve issues, improve efficiencies, and streamline information exchange.
• Assist with provider credentialing by gathering, verifying, and submitting required documentation as requested by upper management.
• Uphold patient and client rights while maintaining strict confidentiality and HIPAA compliance at all times.
• Investigate, document, and resolve incidents, complaints, and compliance issues in accordance with company policy and regulatory guidelines.
• Support screening, hiring, onboarding, and disciplinary actions for post-acute coordinators staff as needed.
• Perform additional duties as assigned to support operational and clinical goals.

Education and Experience

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• CPR certification required.
• Registered or Certified Medical Assistant preferred; alternatively, Certified Nurse Aide (CNA) or Certified Medication Aide.
• Minimum of 3 years of clinical experience in a medical office, post-acute, or nursing facility setting preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and electronic medical record (EMR) systems.
• Demonstrated technical proficiency and comfort using mobile devices (e.g., iPads) for charting and documentation.

Key Competencies

• Attention to detail and data accuracy
• Regulatory and compliance awareness
• Cross-functional collaboration
• Process improvement mindset
• Professional judgment and discretion

Working Conditions

• May be exposed to occasional patient elements and clinical environments.
• Subject to varying, unpredictable situations, frequent interruptions, and a fast-paced work environment that may involve occasional pressure.
• May be required to work irregular or extended hours on occasion based on operational needs.
• Position requires the ability to lift, carry, push, or move equipment and materials as necessary.
• Must be able to see with corrective eyewear and hear clearly without assistance.
• May be exposed to infectious and contagious diseases and may have direct contact with patients under a wide variety of circumstances.
• Must be able to respond appropriately to emergency or crisis situations.
• May be required to wear personal protective equipment (PPE) as necessary.
• Physical demands include frequent sitting, standing, walking, and traveling, with occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, and pushing.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or skills required.