Post-Delivery Quality Assurance Representative

Join Our Team as a Post-Delivery Quality Assurance Representative!

Are you passionate about exceptional service and have a knack for quality assurance? Do you enjoy working with senior customers and want every experience to be outstanding from start to finish? If so, we want to meet you!

Location:
8725 Pendery Place, Suite 104, Bradenton, FL 34201
(Conveniently located near UTC/BJs, exit 213)
Hours: Monday – Friday, 8:00 am – 4:30 pm

What You’ll Do:

• Reach out to each customer after delivery to ensure their complete satisfaction.
• Conduct friendly, pre-scripted post-delivery interviews to capture valuable feedback.
• Deliver detailed, accurate reports to management on customer experiences.
• Maintain meticulous call logs and keep customer records up-to-date.
• Identify and escalate any urgent issues for rapid response.
• Follow up with customers to guarantee their satisfaction remains top-notch.
• Always adhere to company policies and demonstrate the highest standards of service.

What We’re Looking For:

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Friendly, positive, and engaging communication skills.
• Problem-solving mindset with the ability to handle tough situations with a smile.
• Experience using CRM software and Microsoft Office Suite.
• Attention to detail and ability to thrive in a dynamic environment.

Why You’ll Love Working Here:

• On-site position: All the support and camaraderie of our team!
• Comprehensive training: Get hands-on experience and ongoing support with our integrated system.
• Weekly W-2 pay
• Health, Dental, Vision, and Life Insurance: Available after 90 days.
• Paid holidays, PTO, and vacation time
• 401K with company match: Invest in your future with us.
• Growth potential: Be part of a well-established company—42 years strong and still growing!

If you’re ready to make a real impact—helping seniors and shaping their experience after every landmark moment—apply today!