Post-Sale Business Strategist (Customer Success Manager) Lausanne/Switzerland

Job Title: Post-Sale Business Strategist (Customer Success Manager)
Location: Lausanne, Switzerland (Hybrid)
Employment Type: Employment contract
Industry: Aesthetic Medicine / SaaS / Medical Technology
About Crisalix
Crisalix is a leading provider of 3D/4D imaging solutions for aesthetic practitioners worldwide. Our platform enables doctors to consult more effectively by helping patients visualize results before undergoing procedures. We empower clinics to increase patient satisfaction, improve conversion rates, and grow revenue — all while delivering a superior consultation experience.
The Role
As a Post-Sale Business Strategist and Customer Success Manager, you’ll be the first strategic contact for new clients after the sale. Your role blends consultative business analysis with customer relationship management — ensuring each clinic is set up not only to use our platform, but to thrive with it.
You’ll work closely with aesthetic doctors to understand how they consult, identify where Crisalix can be most impactful, and guide them on integrating the platform into their workflow at the most valuable points — ultimately improving patient conversions, revenue, and satisfaction.
This is a hybrid role based in Lausanne, Switzerland, with a mix of in-office collaboration and remote flexibility, and occasional in-person clinic visits, Although depending on your regional experience this could be more of a remote role with Client (but still hybrid working environment within CH)
Key Responsibilities

• Act as the first strategic contact post-sale, owning onboarding, relationship building, and value realization.
• Conduct in-depth discovery sessions with new clients to understand their consultation flow, business goals, and pain points.
• Identify the best moments within the consultation process to integrate Crisalix, based on procedure type and patient behavior.
• Create tailored action plans for each clinic to drive platform adoption and optimize patient experience and business results.
• Support clients throughout their lifecycle, acting as their trusted advisor and ensuring long-term success and satisfaction.
• Monitor usage and engagement metrics, proactively addressing gaps and opportunities for improvement.
• Coordinate with Sales, Marketing, and Product teams to ensure a seamless client experience and continuous improvement loop.
• Retain and grow accounts through regular check-ins, performance reviews, and showcasing ROI.

What We’re Looking For

• Proven experience as a Customer Success Manager, Account Manager, Business Consultant, or Practice Manager in the aesthetic, SaaS, or medtech space.
• Deep understanding of the consultation process in aesthetic clinics, especially for plastic surgery, dermatology, or non-surgical treatments.
• Strong commercial mindset: you know how to identify revenue drivers and support conversion growth.
• Confident communicator, skilled at building long-term relationships and advising senior stakeholders.
• Proactive, data-driven, and comfortable working autonomously in a fast-paced, client-facing environment.
• Based in or near Lausanne, able to work in a hybrid setup (partly remote, partly in-office, with occasional client visits).

Nice to Have

• Multilingual (especially French, Spanish,Mandarin, Arabic, Portuguese).
• Worked previously on a global level.
• Experience working with AI or 3D/4D imaging technologies.
• Background in clinic training, patient journey design, or healthcare sales/CS.

Why Crisalix?

• Shape how leading aesthetic clinics use cutting-edge technology to grow their business.
• Work with a global, innovative team in a growing tech space.
• Flexibility, autonomy, and the opportunity to make a tangible business impact.
• Join us in Lausanne with a modern office and hybrid work environment.

Please only apply if you have the above requirements, At the very least Customer success is essential and also apply directly to the job posting and provide your CV in English.

What We Offer:

• A growth opportunity within this global team.
• A hybrid position in our Lausanne offices.
• Base salary on an employee contract between 60,000 and 100,000 CHF per year Gross depending on experience, plus a variable component