Power Generation Field Service Lead

Power Generation Field Service Lead

Location: Fort Lauderdale, FL

Department: Field Service

Reports To: Director of Service

Work Type: Full-Time, Non-Exempt

Travel: Local customer sites as needed

Direct Reports: None (Lead oversight of technicians)

Compensation: $50.00–$57.00/hour based on experience

Bonus: Eligible for performance-based incentives

Role Overview

The Power Generation Field Service Lead is a senior technical and operational leader supporting standby and backup power systems across South Florida. This role serves as the technical and execution lead for field service operations while preparing to transition into a formal Field Service Manager role as the team and region continue to scale.

You will act as the day-to-day point of leadership in the field by supporting technicians, reviewing work quality, solving complex technical issues, and reinforcing safety, professionalism, and customer satisfaction. While this role does not initially carry direct people management responsibility, it is expected to mentor technicians, influence execution standards, and partner closely with Service leadership.

This position supports mission-critical customers including hospitals, municipalities, first responders, industrial facilities, and commercial businesses that rely on continuous, reliable power.

Key Responsibilities

Field Leadership and Technical Oversight

• Serve as the technical lead for power generation service work across assigned territory
• Provide first-level technical support to technicians and escalate complex issues as needed
• Lead execution on high-complexity or critical service jobs
• Review work orders, job plans, labor hours, and materials for accuracy and quality
• Reinforce safety standards, procedures, and compliance in the field

Technician Support and Development

• Mentor and guide Field Service Technicians through hands-on support and coaching
• Provide informal feedback on performance, workmanship, and professionalism
• Support onboarding and training of new technicians
• Model best practices in troubleshooting, documentation, and customer interaction

Field Operations and Job Execution

• Ensure service jobs are executed correctly both technically and commercially
• Monitor job progress and help remove barriers that delay completion or invoicing
• Support scheduling alignment by matching technician skillsets to job requirements
• Participate in on-call rotation and emergency response coverage as needed

Customer Experience

• Support resolution of escalated customer concerns alongside Service leadership
• Maintain strong relationships with industrial, municipal, and commercial customers
• Ensure clear communication during job execution and closeout
• Represent MSHS PPG professionally in the field at all times

Cross Functional Collaboration

• Partner with Sales to support service-related opportunities
• Communicate job status, risks, and execution challenges to leadership
• Support coordination of generator and load bank rental projects

Path to Management

• Support process improvements in job management, documentation, and field workflows
• Participate in leadership development and readiness for future manager responsibilities
• Gradually assume increased ownership of coordination, oversight, and team leadership as the role evolves

Required Qualifications

• Five or more years of hands-on field service experience in power generation, engines, rotating equipment, or heavy mechanical equipment
• Strong experience working on generators, diesel or gaseous engines, and power systems
• Solid understanding of mechanical and electrical service workflows, job documentation, and safety compliance
• Experience supporting industrial, municipal, or commercial customers
• Ability to lead through influence rather than formal authority
• Strong communication and problem-solving skills
• High school diploma or GED, or equivalent experience in lieu of degree

Preferred Qualifications

• Prior lead technician or informal leadership experience
• Experience with MTU, CAT, Cummins, Kohler, Generac, or similar power generation equipment
• Associate or bachelor’s degree in a technical discipline, or equivalent experience
• Bilingual Spanish
• Experience supporting process improvements or field efficiency initiatives
• Comfortable using MS Office and service reporting tools

Key Performance Indicators

• Quality and accuracy of service execution
• Safety performance and incident prevention
• Job completion timeliness and rework reduction
• Technician support and informal mentoring impact
• Customer satisfaction and issue resolution

Work Environment and Physical Demands

• Ability to stand, kneel, stoop, and work in confined spaces
• Comfortable working outdoors in varying weather conditions
• Capable of lifting up to 50 pounds
• Willingness to work irregular hours or respond to emergency calls
• Local travel to customer sites

Why Join MSHS Pacific Power Group

MSHS PPG supports mission-critical industries through reliable power generation service and repair. This role is ideal for a senior technician ready to step into leadership, influence how work gets done, and grow into a Field Service Manager position. You will have real impact on execution quality, customer confidence, and team performance while building a clear path to the next level.

Benefits Include

• Medical, dental, and vision insurance
• Pet insurance
• 401(k) with company match
• Paid time off and holidays
• Relocation assistance where applicable
• Performance-based incentive opportunities

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.