Power Generation Service Supervisor

Job Summary

Responsible for supervising and managing the daily operations of a service department, including directing service technicians, assigning workloads, and ensuring efficient, safe, and high-quality completion of service tasks. Oversees performance, controls costs, and supports customer service and operational goals.

Responsibilities

• Oversee daily service department operations and workflow.
• Assign and manage workloads for service technicians.
• Supervise and direct technician activities to ensure quality and safety.
• Monitor shop costs and maintain profitability targets.
• Ensure availability of manpower, tools, and supplies.
• Review ongoing and completed jobs for accuracy and compliance.
• Maintain a safe and organized work environment.
• Assist in resolving customer service issues and complaints.
• Establish work standards and evaluate employee performance.
• Handle warranty-related service issues as needed.
• Estimate service repair needs and associated costs.
• Hire, train, counsel, and manage service staff.

Qualifications

• High School Diploma or GED with 3–7 years of related experience.
• Associate's or Bachelor's degree preferred.
• Prior experience in a service/shop or field service environment required.
• Previous supervisory experience required.

Skills & Abilities

• Strong leadership and team management skills.
• Ability to organize, prioritize, and meet deadlines.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Customer service-oriented mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to use diagnostic tools and computer systems.

Working Conditions

• Combination of office and shop environment.