Powersports Service Advisor

Join the team at Dillon RV Marine Power Sports as a Powersports Service Advisor based in Boise, ID. In this role, you will be the primary point of contact between customers and our service department, ensuring a seamless and positive service experience. Your expertise in powersports vehicles and exceptional customer service skills will help us maintain our reputation for excellence.

Responsibilities

• Greet customers and assess their service needs for powersports vehicles including motorcycles, ATVs, and personal watercraft.


• Provide clear explanations of required services, estimates, and timelines to customers.


• Schedule service appointments and coordinate with technicians to ensure timely completion of work.


• Maintain accurate records of service orders, parts requests, and customer communications.


• Answer customer inquiries regarding service status, warranties, and maintenance recommendations.


• Work closely with parts and sales departments to facilitate a smooth service process.


• Assist in upselling services and products that enhance vehicle performance and customer satisfaction.

Requirements

• Prior experience in a service advisor role or customer-facing position in the powersports or automotive industry preferred.


• Strong knowledge of powersports vehicles and their maintenance requirements.


• Excellent communication and interpersonal skills.


• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.


• Proficiency with service management software or willingness to learn.


• A positive attitude and commitment to delivering exceptional customer service.

Benefits

• Competitive compensation package (details provided during the interview process).


• Opportunities for professional growth and development within the company.


• A supportive team environment in a reputable powersports dealership.


• Employee discounts on parts, accessories, and products.

About the Company

Dillon RV Marine Power Sports is a trusted leader in the powersports industry, serving the Boise, ID community with high-quality vehicles, parts, and service. We pride ourselves on delivering outstanding customer experiences and fostering a culture of teamwork and integrity. Join us and be part of a company that values your skills and passion for powersports.