Practice Administrator

Description

Position: Practice Administrator 

Department: Operations 

FLSA Status: Exempt

Reports To: Regional Director of Operations 

JOB DESCRIPTION 

JOB SUMMARY: (Safety-Sensitive Position)

The Practice Administrator is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures, and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 1 – 5 providers at any given time.

Supervisory Responsibilities:

Manager

Duties/Responsibilities:

· Manage clinic staff on day-to-day operations.

· Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic, ensuring compliance with regulations and standards.

· Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

· Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

· Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

· Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

· Work with the Regional Director to develop and implement performance goals and objectives.

· Assist the Regional Director with implementation and development of long-range plans.

· Monitor payroll system to control time management.

· Ensure and maintain the environment to comply with regulatory, licensure, compliance, and accreditation requirements.

· Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

· Act as the liaison between the practice and Central Billing Office.

· Working knowledge of the concepts, practices, policies, procedures, standards, systems, and tools applicable to health care administration.

· Ability to supervise staff, monitor and prioritize workflow, and provide effective training and guidance.

· Other duties as assigned.

Required Skills/Abilities:

· Associate degree in healthcare or related field preferred.

· 3 years’ practice management or practice administrator experience required.

· 3 years’ supervisory-level experience required.

OTHER KEY SKILLS:

• Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors.
• Ability to understand, apply and analyze financial data.
• Strong work ethic with the ability to self-start and work independently or as part of a diverse team.
• Detail oriented and organized with the ability to easily identify areas that require improvement.