Practice Coordinator II - Referral Coordinator

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel).Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. •Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.Ability to work with minimal supervisionAbility to use good judgment and work independently, at times under the pressure of deadlinesAbility to access situations prioritizes workload, develop solutions and make recommendations.Excellent customer service and communication/interpersonal skills, both over the telephone and directly.Able to sit at a computer terminal with telephone headphones for extended periods of time.Basic math skills required.Proven ability to deal with a wide variety of individuals;Ability to deal sensitively and effectively with patients.Excellent organizational and problem-solving skills.Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.Demonstrated administrative/office coordination skills.Demonstrated knowledge of medical practice terminology.Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee.This includes the following areas if applicable:o Referrals (Incoming referral entry) and handling all referral WQso Schedule surgerieso Work applicable work queueso Enter/edit outside test resultso Messaging (CRM) if applicableo 2 nd calls in CRM if applicableo Telephone encounterso My open encountero Staff message 13 PC JDo New messageo Route Patient advice request to providers (My Chart)o Patient Schedule (My Chart)o Letterso Poolso Patient look upo Check in processo Check out processo Comment fieldo Quick noteo Scanning

Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.Prior experience with EPIC.