Practice Coordinator/Surgical Scheduler - with Growth Opportunities

Job Description:

Title: Practice Assistant/Surgical Scheduler
Schedule: Full-time, Monday-Friday 8:00am - 5:30pm 
Pay range: $25-27/hour DOE
Candidates MUST be bilingual in English & Spanish

Responsibilities

• Coordinates all registration and visit-related activities for new patients to the practices.
• In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives.
• As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner.
• Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members.
• Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.
• Processes new patient referrals as appropriate, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel.
• Obtains referrals for patient appointments not acquired the Patient Service Center and processes payment for self-pay patients.
• Provides information to new patients to ensure a smooth transition from referral call to registration to billing/ financial counseling.
• Serves as an administrative lead to ensure that all new patient experiences are optimal given our current resources. 
• Coordinates and facilitates collection of patient feedback through focus groups and/or patient surveys.

Requirements:

• Bilingual in English & Spanish
• At least 1 recent year of patient service, medical secretary, front desk, or surgical scheduling experience
• Knowledge of Epic EMR systems
• Strong interpersonal skills required due to sensitive nature of the work.  Must be comfortable to speak with patients about potential obstetrical risk and outcomes.
• Ability to think independently and multi task
• Must be able to work collaboratively with both the administrative, nursing and attending staff.
• Strong analytical skills