Practice Director - Post-Implementation Services (Commercial Cloud)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation

(PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere

company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
We are looking for a Director - Professional Services to lead Veeva’s established and growing Commercial Post-Implementation team. This function consists of a team of high-performing consultants that manage the long-term relationships with our largest biopharma customers on a global stage. The team’s focus is to manage releases, understand the changing needs of the customer, and consult on future innovations of Veeva software to match these business objectives.
This is an exciting role to lead an already high-performing function and help take them to the next level. We’re looking for a strong leader who is able to assess where we are, build effective relationships with team members, wider internal stakeholders and external customers, and shape a future vision for how we can develop Commercial Post-Implementation in the future. You will empower your team of Practice Managers to develop our senior, midweight and graduate consultants in line with this vision for continued customer success.
What You'll Do
Shape the overall vision and drive the strategy for post-implementation that gives greater accountability to Veeva for ongoing customer success
Set the standard for Post-Implementation excellence on Commercial cloud and drive the team forward to deliver against these expectations
Determine hiring goals and work with your Practice Managers to hire high-quality talent at speed and build great teams
Hold your managers accountable to build great teams, develop them, and raise the standards of Post-Implementation
Liaise and collaborate with other Veeva leaders internally across the commercial and development cloud
Establish and develop strategic relationships with our key customers
Keep high levels of satisfaction with post-implementation services and drive increased value
Requirements

15+ years of work experience in an enterprise software consulting environment within a regulated industry (pharma or other) focusing on services (software implementation or post-implementation)
5+ years experience managing large teams through periods of strong growth (50-100 people)
Has led teams in an international environment based across multiple countries. Has to have led large teams in Hungary as part of this
Based in Hungary
Nice to Have

Knowledge of the pharma industry
Worked for a US business
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

[email protected]

.
Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it’s best for you.
A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
What sets us apart

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
Product teams are organized in regional product excellence hubs for optimal collaboration and live within two time zones of their hub. Our current product hubs are located in Pleasanton, Los Angeles, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.
Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.
Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.
“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”
—Jacob Marcus
VP, Engineering
“I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster.”
—Shilpa Chandermohan
Software Engineer

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