Practice Director, Professional Services

Snowflake Inc.

Practice Director, Professional Services

Seattle ,

Washington

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Build the future of data. Join the Snowflake team.The Snowflake Professional Services Practice Director is the ultimate representation of extreme ownership for his/her designated Region/Vertical. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate will have a proven track record of successful leadership of Professional Services engagements in consulting or product services companies.This position brings a mix of responsibilities with multiple areas of critical focus and required competence. Practice Directors maintain relationships at all levels with Customers, Leadership, Sales Teams, Delivery Teams, Operations Teams, and Key Partners. Practice Directors are expected to sustain KPIs across multiple disciplines including, but not limited to Forecasts, Bookings, Revenue, and Staffing.RESPONSIBILITIES :Serving Customers:Build deep, technical relationships with Customers to ensure Snowflake PS can serve the specific needs of current and future engagementsCoordinates pre-sales scoping of engagements to support customer's services needsAccountable for Customer Satisfaction and successful post sales delivery of engagements against scope and timelines in Services statements of workPartnering with Sales:Builds and maintains close relationships with Product Sales teams to build a continual pipeline of leads and opportunities for Professional Services and Education within territoryLeads the Professional Services Go-to-Market strategy and the Services and Product Education Sales activities for assigned territoryProvides technical and/or business consultative leadership for a specific practice at the pre- or post- sales levelCommunicates pipeline activity to Professional Services leadership frequently on progress toward targets, and leverages executives appropriately and strategically to gain alignment and overcome Customer objectionsAccountable for quarterly booking targets for Professional Services and EducationPractice Readiness:Ensures appropriate levels of specialization in the practice are being achieved by utilizing online and in person training opportunities for the teamsCommunicates pipeline activity to the Delivery teams and Resource Management to ensure visibility to upcoming resource needsRecruits, hires, and drives performance for employees who can help grow and drive Snowflake's Professional Services' strategy, including senior and junior consultants, architects, Practice Managers, and Services Engagement ManagersProactively provides input into the development of Practices' policies, procedures, and standardsMonitors Resource job performance and provides coaching, counseling, and motivation to maximize practice performanceCoordinates with Delivery Directors and Resource Management to staff Professional Services engagements with appropriate skillsTechnical Expertise:Demonstrates detailed Snowflake product knowledge from the vision of Snowflake and how it serves Customers of all sizes to how we solve for specific technical use casesUnderstands the technical complexities of Cloud Computing, the competitive environment, and can confidently address Customer concerns and insecurities around Cloud adoption and migrationsProvides strong consultative skills and understanding of the services engagement modelREQUIREMENTS :On Day One We Will Expect You To Have:Sales Minded individual with 10+ years of experience within the SaaS or cloud computing space, specifically within professional services/ delivery experienceKnowledge of the data warehousing, data management, analytics and/or cloud computing spaceExperience selling professional services and managing to sales targets, working closely with cross functional teams including sales, pre-sales, legal, marketing and financeExperience with documenting sco

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