Practice Lead - Urgent Care Urbana - Full-time

Frederick Health Urgent Care Urbana is seeking a full-time Practice Lead for Monday to Friday 8am-5pm

Job Summary

The Practice Lead will manage daily operations of the Frederick Health Medical Group including but not limited to administrative, personnel, clerical, housekeeping, purchasing, and customer service functions.  The Practice Lead plans, programs, allocates, and assigns duties to the employees and monitors activities and operations to ensure that the practice successfully meets its objectives and Frederick Health strategic goals and initiatives as aligned with Patient Centered Medical Home. As the Practice Lead, this position is expected to serve as a working lead alongside and filling in for practice staff as appropriate.  This position works closely with and under the general supervision of the Practice Manager

 Supports the Mission of Frederick Health and complies with the Standards of Behavior.

 Required Knowledge, Skills and Abilities

Under advisement or in conjunction with Practice Manager: 

• Leadership & Management




• Always models standards of behavior, policies and procedures in accordance with the mission, vision and values of FH


• Continuously identifies needs & opportunities for clinical and operational growth & improvement needs


• Creates a culture of teamwork and accountability through promoting an inclusive, respectful and engaging work environment


• Champions, understands, and contributes to initiatives in all aspects promoting employee engagement


• Approaches tasks and problem solving through collaborative efforts with stakeholders


• Fosters positive relationships between staff and providers supporting a constructive and professional work environment




• Operations




• No direct supervision of employees.


• May assist Practice Manager in completion of staff evaluations; 90-day and annual.


• May assist Practice Manager in employee progressive disciplinary action using appropriate coaching/counseling methodology approved and supported by Human Resources


• May assist Practice Manager in the hiring and onboarding process for new hires to include timely completion of competency skills


• Ensure employees understand and are incompliance with policies and procedures


• Monitor personnel to ensure that employees are performing their assignments in a manner designed to maintain a high level of patient care and job efficiency


• Coordinates the operational schedules to ensure practice is resourced to provide high quality and efficient care meeting provider and patient needs


• Receives staff call-outs, obtains coverage, fills-in when possible, rearranges schedule when no other coverage is available


• Promotes a clean and clutter free facility and coordinates maintenance issues, repairs, and safety/security needs with appropriate system resources


• Oversees office and medical supply inventory including vaccines in compliance with monitoring of expired goods




• Quality/Service




• Understands quality/service measures and goals relating to staff and provider performance in order to support remediation and improvement efforts


• Assists with translating population health and quality program requirements into operational workflows and communication efforts to staff and providers in collaboration with quality department resources.


• Participates in monitoring and collaborating with site personnel to insure all quality/service measures are achieved. 


• Ensures patient care is delivered in a systematic approach to ensure continuity of care with emphasis on the patient centered medical neighborhoods and the importance of primary care


• Assists in managing patient experience concerns, engages in customer service initiatives; monitors CG-CAPS metrics and addresses customer service opportunities for improvement




• Finance/Revenue Cycle




• Works with CBO leadership to ensure practice level point of service collections/ charge entry processes are effective and efficient


• Assist with billing/ collections opportunities as it relates to the cost of services and reimbursement


• Participates and ensure compliance with coding and reimbursement audits


• Monitor routine financial reports and identify areas for improvement including productivity and budget performance




• Other Duties as assigned      




• Supports Leadership with day-to-day operations

 Minimum Education, Training, and Experience Required

·        Two years of experience in medical practice, hospital, or clinic setting.  Certified/Licensed MA, CNA or higher preferred

·        Associates degree or higher in healthcare preferred.

·        Previous leadership experience preferred.

• Ability to work independently, as well as in a team based environment

 Patient Contact*

If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

•             ___      Neonate (0 thru 30 days)


•             ___      Infant (31 thru 12 months)


•             ___      Child (13 months thru 12 years)


•             ___      Adolescent (13 years thru 17 years)


•             ___      Adult (18 years thru 65 years)


•             ___      Geriatric (66+ years)      

*Determined by Practice specialty.

 If applicable, must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.  Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs and to provide the care needed as described in the unit’s/department’s policies and procedures.

 Physical Demands:

Sedentary – Light Work – Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

 Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscle involved

Moderate walking and standing

Sitting at keyboard/terminal/control console

 Working Conditions:

Blood borne Pathogen Exposure Risk Category B – MAY have exposure to blood or body fluids, when performing tasks

 Reporting Relationship:

Practice Manager

 Disclaimer:

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $22.27 to $31.28