Practice Manager

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

ADVENT is expanding and this role will oversee our North Canton, Woodmere, and Brunswick locations! 

How You'll Make an Impact as a Practice Manager:

• Primary point of contact for day-to-day patient and clinic flow, ensuring patients are seen on time with clinic staff 
• Ensure adherence to ADVENT service quality standards, including behavior and dress code
• Maintain appropriate clinic staffing levels, reallocating as necessary based on volume, location shifts, and PTO approvals.
• Regularly review weekly clinic performance metrics and monthly scorecards to assess progress toward financial and operational targets. Share key insights with clinic teams to enhance performance and address any challenges.
• Interpret clinic financial data and patient trends, identifying variances to budget and forecast.
• Represent ADVENT in local marketing efforts (e.g., wellness fairs, job screenings, community events)
• Collaborate closely with recruiting teams to ensure successful site visits and onboarding experiences
• Recommend adjustments to provider templates to optimize patient access and reduce visit lead times.
• Provide clinic support coverage as needed (except where restricted by state law).
• Oversight of all clinic support staff, conducting regular team and individual meetings.
• Manage performance through annual, mid-year, and 555 reviews.
• Oversee clinic inventory, partnering with procurement to maintain appropriate levels.
• Select, train, and coach staff by setting clear expectations, inspiring and motivating the team with appropriate urgency and clarity, while driving the company and growth initiatives. Manage performance by recognizing achievements, providing constructive feedback, and guiding staff in their development and improvement efforts.
• Foster employee engagement and drive eNPS scores.
• Identify, propose, and implement continual improvements to drive process efficiency, scalability, and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision. 
• Support the overall success of the organization and perform other related duties as requested by leadership.
• Plan for business growth and strategy, ensuring necessary cross-training.
• Assist in Quality Assurance Audits.
• Serve as the primary coordinator for service recovery, collaborating with medical leadership and billing to resolve patient grievances.
• Ensure compliance with all legal and regulatory requirements, including HIPAA.
• May be responsible for covering multiple clinic locations as needed based on volume, FTEs, and market demain.

What We're Seeking in a Practice Manager:

• College degree or clinical certification is preferred.
• Supervisory experience required – experience leading/guiding teams.
• Experience in a medical clinic is preferred.
• Experience with analyzing financial data and clinical performance drivers. 
• Managing clinic activities around patient trends, budget and forecast variances.
• Excellent written and verbal communication skills. 
• Detail-oriented, being careful about detail and thorough in completing tasks.
• Must be able to work independently with minimal supervision. 
• Must be able to quickly change priorities on a moment-by-moment basis. 
• Must thrive in a fast-paced environment with moderate stressors.

Why You Should Choose ADVENT:

• Experience a culture that values excellence, ethics, and problem-solving. We encourage you to ask questions and be a part of finding solutions
• Enjoy a comprehensive benefits package, including 22 days of paid time off (prorated in your first year based on your start date), holiday pay, and medical, dental, and vision insurance with a generous employer-paid HRA account
• Benefit from a 401k contribution
• Convenient Monday-Friday schedule - enjoy weekends to yourself! 

ADVENT Careers Website

At ADVENT, our commitment to diversity, equity and inclusion is at the core of our lived values. Our team’s genuine kindness honors the unique story that each of us proudly carries with us every day. Our stories include our heritage and family situations, our perspectives, beliefs and values. They inform who we are, the decisions we make and how we behave. Quite simply, we respect people and focus on what matters to the team – our shared commitment to our vision and to the ADVENT Golden Rule to treat others better than they expect to be treated.