Practice Manager

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success. 

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives - all while having a little fun!

Position Summary:

At NHOMS & MassOMS, our Practice Managers play a key role in overseeing the day-to-day operations, providing crucial support to the front desk team. We're looking for someone with solid management experience, preferably in a medical setting, and a strong dedication to leading their team to success. Join us in making a positive impact on our practice and the well-being of our team members.

Responsibilities include but are not limited to:

• Provide clear direction and guidance to the front desk team, addressing local office staff matters, and fostering a culture of motivation and success.
• Act as a backup for the front desk, ensuring continuity and efficiency in daily operations.
• Conduct patient chart audits and implement necessary corrections to maintain accurate and up-to-date records.
• Ensure comprehensive training for new front desk staff, facilitating their seamless integration into the team.
• Conduct annual performance reviews for current staff, offering constructive feedback and opportunities for development.
• Provide direct support to the surgeon in daily non-clinical operations, including patient satisfaction initiatives, non-clinical team selection, development, and other essential business-related functions.
• Efficiently manage scheduling for both clinical and non-clinical team members, optimizing resource allocation and workflow.
• Assist patients with check-in and check-out procedures, manage telephone calls, and address inquiries.
• Effectively communicate with referring practices, patients, and teammates.
• Schedule appointments for the practice to optimize patient satisfaction, surgeon time, and the most effective use of treatment rooms.
• Treatment planning and benefits verification.
• Create, access, and verify patient records in Open Dental retrieve patient files, prepare flow charts, and place charts in sequence for surgeon examination.
• Collaborate with all teammates and organizational levels, including Marketing, Human Resources, Call Center & Billing teams.
• Perform closing procedures at the end of the day, including depositing cash and checks.

 Required Skills & Abilities:

• Proven track record of successful management experience in a medical office setting.
• Excellent phone and in-person communication skills, with the ability to effectively interact with patients, doctors, and assistants.
• Strong organizational skills, adept at time management, and capable of handling multiple tasks simultaneously.
• Detail-oriented approach to communication, ensuring clear and organized interactions between patients, doctors, and assistants.
• Proficient in basic computer applications, including Outlook and Microsoft Office, to facilitate efficient office operations.
• Availability for full-time work from Monday to Friday, demonstrating commitment and consistency in meeting the demands of the role.

Experience & Qualifications:

• A minimum of 2 years of proven management experience in a medical office setting. 
• Bachelor's degree in healthcare administration or a related field is preferred. However, equivalent years of experience can be considered as a substitution.
• Must have experience working with an electronic charting system, showcasing proficiency in managing digital records and systems; familiarity with Open Dental preferred.

Compensation & Benefits:

• Pay: $30.00-$36.00 per hour.
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses. 
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

Our Commitment to Diversity and InclusionAt NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.