Practice Manager

Job Summary: The Practice Manager is responsible for overseeing the day-to-day operations of La Red Health Center’s (LRHC) sites. This role ensures the delivery of high-quality, integrated patient-centered care (medical, dental, behavioral health) in strict alignment with federal, state, and local compliance standards, including the Health Resources and Services Administration (HRSA) requirements. The Practice Manager fosters a collaborative, team-oriented environment and drives operational efficiency, staff development, and continuous quality improvement efforts to support the LHRC's mission of providing accessible care to the community.

Essential Responsibilities: 

The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification. The duties listed are intended to provide a representative summary of the major duties and responsibilities. The incumbent may be required to perform additional, position-specific duties as assigned by their manager and/or LRHC Leadership.

Operations Management: Manage all aspects of daily operations, including patient scheduling, flow, and support services, to optimize workflows and minimize wait times. Ensure the facility is well-maintained, safe, and compliant with all health and safety standards (OSHA, HIPAA, etc.).

Compliance and Quality Assurance: Ensure adherence to all FQHC regulations, funding requirements, and quality assurance programs (e.g., UDS, PCMH). Participate in quality improvement activities, manage data reporting, and develop action plans to meet benchmarks.

Staff Leadership and Development: Recruit, hire, train, supervise, and evaluate clinical and administrative support staff. Promote a positive, productive, and inclusive work environment that supports high employee engagement and professional development. Conduct regular staff meetings and manage performance reviews and disciplinary actions in coordination with Human Resources.

Financial and Revenue Cycle Management: Oversee the practice's financial performance, including contributing to budget development, monitoring expenses, and ensuring cost-effective operations. Manage front-end revenue cycle functions, such as insurance verification, accurate registration, and co-pay collection.

Patient Experience and Access: Proactively address and resolve patient complaints or service concerns to ensure a high level of patient satisfaction. Implement strategies to enhance clinic visibility, grow visit volume, and reduce barriers to care for underserved populations.

Collaboration: Work in a strong partnership with the Site Medical Director and other organizational leaders to align practice goals with the FQHC's strategic plan and mission. Act as a liaison between on-site staff and the back-end billing team to ensure documentation and coding accuracy.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree in healthcare administration, Business Management, or a related field.
• Minimum of 3-5 years of management or supervisory experience in a healthcare setting, preferably within an FQHC or Primary Care environment.
• In-depth knowledge of FQHC operations, regulatory environment (HRSA, HIPAA, OSHA), and compliance requirements.
• Strong leadership, communication, and conflict-resolution skills, with the ability to manage diverse teams and patient populations.
• Proficiency in using practice management software and Electronic Health Record (EHR) systems.
• Strong analytical skills to interpret financial data, quality metrics (UDS, PCMH), and operational reports.

Education and/or Experience:

• Minimum of a bachelor’s degree in public policy, public health, business administration, healthcare administration, or related field required.
• Five years of relevant experience in healthcare or public health nonprofit environment with demonstrated leadership advancement.

Language Skills:

Bilingual (English/Spanish) preferred

Performance Requirements:

Knowledge:

• Knowledge of health care non-profit operations and grant management required.
• Knowledge of public health policy, social justice, health equity, and project management principles required.
• Excellent computer proficiency with Windows, Microsoft Office, and experience with electronic health records (EHR) systems.
• Knowledge of a broad range of health care regulations, including 340B program management and HRSA requirements.

Skills:

• Demonstrated problem-solving and analytical skills, with the ability to resolve complex organizational and service delivery challenges.
• Strong written and oral communication skills, with the ability to convey complex information clearly and effectively.
• Excellent interpersonal and coaching skills, including the ability to inspire and guide teams toward organizational goals.
• Demonstrated leadership skills with the ability to multi-task, manage time effectively, and prioritize projects in alignment with strategic goals.
• Strong organizational and project management skills, with a proven track record of managing grants and coordinating multi-departmental initiatives.

Abilities:

• Ability to relate effectively to associates and individuals at all levels of the organization, fostering an inclusive and collaborative environment.
• Demonstrated ability to serve as a successful participant on the executive management team, providing leadership and strategic direction.
• Ability to advocate for health care equity and access for members of marginalized communities.
• Ability to communicate effectively both verbally and in writing, adapting to diverse audiences and stakeholders.
• Evidence of practicing a high level of confidentiality and professionalism in all matters.
• Ability to respond effectively and compassionately to sensitive inquiries or complaints, particularly in the context of equity and community health concerns.
• Ability to work independently, demonstrating initiative in project and grant management, and in driving public health policy and advocacy efforts.

Equipment Operated:

Wide range of office equipment. Computer use and proficiency required.

Mental/Physical Requirements:

Involves standing, walking, kneeling, bending, grasping, manipulating and squatting and lifting (up to 50 pounds). Walking or standing may be more than four (4) hours per day. Must be able to work in a standard medical office setting including use of a computer, and standard office equipment. You must have ability to read computer screens, printed materials and hearing and speech to communicate in person as well as over the phone. Must be able to attend meetings at various sites when required. Stress can be triggered by workload.