Practice Manager

MISSION

To build lasting relationships with providers, hospital staff,   and other CSEP employees through advocacy, integrity, and reliability. 

JOB SUMMARY

The Practice Manager is responsible for the smooth operation of the facility provider team. This includes credentialing, scheduling, reporting, and assisting the Facility   Medical Director (FMD) with any requirements requested by the hospital. Because of the fast-paced and variable environment of an emergency clinic, Practice Managers must possess good stress-coping skills and be able to relate to people of all ages and backgrounds. They must be able to work accurately around frequent interruptions. 

SUMMARY OF DUTIES

Essential Functions Statement(s)

• Enthusiastically accepts and endorses CSEP’s core values of Do Something Good, Empathy, Zeal, and Accountability.
• Develops a relationship and works closely with Facility Medical Director(s) to ensure needs are met with the facility provider team.
• Develops a relationship with assigned providers, helps fill shifts in times of need, and provides support when necessary.
• Collaborates with other company departments to complete required documentation and ensure all necessary items are maintained on file. 
• Assists the Facility Medical Director with provider schedule creation and maintenance. 
• Ensures schedules are complete and distributed 60-90 days in advance with an emphasis on equitable shift distribution.
• Ensures assigned providers are properly trained, licensed, certified, and privileged as mandated by hospital bylaws and state and federal regulations and tracks license, certification, and privilege expirations for all providers to ensure timely renewals. 
• Compiles and maintains current and accurate data for assigned providers.
• Completes provider credentialing and re-credentialing applications, as well as malpractice applications. 
• Monitors applications and follow-ups as needed. 
• Maintains corporate provider contract files.
• Verifies pay rates and hours for assigned providers are accurate each month. 
• Manages supply requests as needed.
• Completes Medical Director monthly service log for the FMD each month. 
• Attends FMD meetings as invited, makes note of action items, assists, and follows up until completed.
• Works with FMD’s to ensure monthly touch base meetings and chart reviews are completed and recorded.
• Drafts communications and other documents for FMD as requested.
• Coordinates meetings and conference calls as needed. 
• Answers phone calls, texts, and emails in a timely manner using exceptional customer service skills and good judgment. 
• Contributes to a positive, customer-service-oriented work environment. 
• Assists with monitoring provider chart completion. 
• Acts as a liaison between providers and billing companies to facilitate timely billing. 
• Participates in required company meetings. 
• Safely operates a personal vehicle on behalf of the company to attend offsite visits, meetings, and events with providers. Time driving is approximately 15% - 20% of the week. 
• Other duties as assigned by management. 

REQUIRED COMPETENCIES

• Communications (Oral): Communicates well one-on-one, in small groups, and in public speaking. Fluent, quick on one's feet, and commands the language. Keeps people informed.
• Communications (Written): Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage.
• Conflict Management: Understands natural forces of conflict and acts to prevent or soften them. Effectively works through conflicts to optimize outcomes. Will not suppress, ignore, or deny conflicts.
• Customer Focus: Monitors client satisfaction (internal or external). Establishes partner relationships with clients. Visible and accessible to clients.
• Excellence: Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility
• First Impression: Professional in demeanor. Creates a favorable first impression-body language, eye contact, posture, etc. 
• Integrity: Ironclad. Does not ethically cut corners/Earns trust of co-workers. Puts organization above self-interest. 
• Judgement/Decision Making: Consistent logic, rational and objective in decision-making.
• Organization/Planning: Plans, organizes, schedules, and budgets in an efficient, organized manner. Focuses on key priorities.
• Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented “doer”.
• Stress Management: Stable and poised under pressure.
• Team Player: Reaches out to peers. Approachable. Leads peers to do what is best for the company. 

POSITION QUALIFICATIONS

Education:

• Required: High School Graduate or GED
• Preferred: Post-high school education

 Experience:

• Required: 3 years of customer service experience
• Preferred:   Hospital Credentialing 
• Preferred:   Physician Scheduling 
• Preferred:   Hospital or Emergency Department Setting

Computer Skills: 

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Software programs used by the company and its clients
• Operation of a copier and phone system
• Working knowledge of basic computer systems, ability to navigate the office’s computer network

Other Requirements: 

• Make Bad Days Good, and Good Days Better
• Extra mile attitude
• Current, valid driver’s license
• Active automobile insurance policy
• Cell phone and plan with sufficient coverage for the area