Practice Manager

Orthodontic Practice Manager

As a key person in carrying out our mission, the Practice Manager (PM) is responsible for overseeing the day-to-day operations of the practice's financial viability. The PM will provide leadership and guidance to achieve practice success. He/she will collaborate with the regional team to develop and execute a robust marketing plan and manage/motivate team members to be successful. The PM will perform various human resource functions such as timecard management, hiring, developing team members, and performance reviews.

Summary of Essential Job Functions:

• Foster a patient-centric culture that reflects the practice values, encourages good performance, and recognizes hard-working team members.

• Build and nurture a positive working relationship with the doctor (s) and staff.

• Implement operating policies to support overall practice objectives, production, and profitability.

• Plan and facilitate monthly team meetings to review practice goals, achievements, opportunities, and training.

• Lead daily morning huddles with the doctor and team to review the daily schedule and daily/weekly/monthly goals.

• Participate in the annual budget process and align the budget to achieve the practice growth plan.

• Assist in training all staff in the front office and back office on new protocol and policies.

• Audit daily charts and process the daily deposit for practice.

• Ensure the schedule is booked according to practice scheduling protocols.

• Oversee and follow up on all insurance claims pending, billing statements, and payment arrangements

• Ensure co-pays and balances are collected from patients over the counter daily.

• Ensure that patient records are accurate and complete and that patient confidentiality is strictly maintained.

• Adherence to all laws and regulations regarding dental operations.

• Other duties as assigned by the doctor and/or regional staff as needed.

Position Requirements:

• Orthodontic Front Office experience (1-2 years)

• Management experience (2 years)

• Ability to multitask and lead by example

• Knowledge of dental practice management software- (Cloud 9) is helpful but will train

• Excellent interpersonal and teamwork skills

• Ability to handle highly sensitive confidential matters

• Experience in an orthodontic environment is required