Practice Manager - Bedford

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, and a Mobile Health Unit, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

Meet our Bedford Team: https://indianahealthonline.org/locations/bedford/ 

Hours of Operation

Monday - 7:30 a.m. - 5:00 p.m.

Tuesday - 7:30 a.m. - 5:00 p.m.

Wednesday - 7:30 a.m. - 5:00 p.m.

Thursday - 7:30 a.m. - 6:00 p.m.

Friday - 7:30 a.m. - 4:00 p.m.

IHC’s robust benefits and compensation package includes:

• $4000.00 retention bonus paid after one year
• Day 1 Insurance benefits eligibility
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages, and HSA employer contributions
• 403(b) Retirement Plan matching at one year of employment
• Generous Paid Time Off and Floating Holidays
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services
• Annual reimbursement for position-specific CMEs/CEs
• Student Loan repayment eligibility

Practice Manager Job Summary
The Practice Manager contributes to IHC's mission and goals of client satisfaction, quality of care, and productivity by ensuring the clinic operates according to federal and state funding guidelines. The Practice Manager supervises the Local Management Team and ensures quality of care and efficient management of the clinic's processes and programs. The Practice Manager represents the clinic before the local community and in contacts with other agencies and the Community Involvement Committee (CIC).

Reports to: Chief Operating Officer

Direct reports to this position: Office Manager, Nurse Manager, Case Manager

Essential Job Functions:

• Plans, implements, supervises and coordinates the conduct of clinic operations; manages employee and clinic performance to meet annual goals and objectives.
• Screens, hires, and orients employees; resolves conflicts; evaluates employee performance.
• Reviews records required to generate reports; assures that reports are accurate and on time; assures compliance with federal, state and other regulations.
• Participates in formulation of clinic objectives, policies and procedures.
• Periodically evaluates all processes and systems of clinic in accordance with clinic policies and procedures.
• Formulates and monitors clinic budget; corrects variances.
• Secures vendors, approves and submits vendor payments in a timely manner.
• Represents the clinic in the community and in contacts with other agencies, often involving complex explanation, interpretation and influence.
• Recruits clients to become members of Community Involvement Committee
• Meets monthly with Community Involvement Committee on clinic's financial reports, productivity, outreach activities, and facility needs.

Required Skills:

Strategic Planning - Able to: prepare near and mid-range plans; anticipate and alert others to problems; recommend improvements; develop goals, objectives, and action plans.

Logic and analysis - Able to: demonstrate analytical problem solving, decision-making, and trend analysis skills; draw evidenced-based conclusions and recommend and implement evidenced-based solutions

Communication and Relationship Building - Able to: demonstrate effective verbal and written communication and strong interpersonal skills; effectively communicate with a diverse variety of individuals and entities (staff, Board, vendors, granters, auditors, etc.). Negotiate and resolve conflict. Cooperate with a multidisciplinary management team; apply balanced approach to health care issues; consider other perspectives and disciplines. Maintain effective and cordial working relationships with other agencies and members of the community.

Operations - Able to: demonstrate knowledge of current theory and practice of primary care medicine in the US with a strong community health orientation and sensitivity to diverse cultures. Apply practical knowledge of the organization to the operations and administration of a community health center, including BHCDA (Bureau of Health Care Delivery and Assistance) guidelines and BCRR (Bureau of Common Reporting Requirements); demonstrate high detail orientation and accuracy. Juggle multiple requests and meet multiple deadlines. Demonstrate proficiency in cost distribution and accounting procedures. Prioritize tasks/time; follow up. Take initiative without close supervision.

Administration and Management - Able to: manage operations of a department or division; demonstrate effective supervisory skills, including recruiting, teaching, coaching, mentoring, disciplining, and professionally developing; understand federal and state employment laws, practices, and procedures; administer HR policies and practices fairly. Develop high-performing work teams and maintain a team approach to problem solving and workflow.

• Three (3) to (5) years of related prior administrative and supervisory experience required.
• Two (2) or more years of Practice Manager experience in a clinic or hospital administration setting is preferred.
• Spanish fluency preferred.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.