Practice Manager - Continuous Learning Opportunities

Job Title: Practice Manager

Department/Location: Operations

Reports to: Owner Physician/VP of Operations

FLSA Status: Exempt

Direct Reports: Medical Office Staff

Company Overview

At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey’s fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey’s oldest Independent Physician Association (“IPA”) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.

Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.

Position Summary

Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas.

Duties and Responsibilities

The duties include, but are not limited to:

•Oversees all aspects of the patient experience. Including, but not limited to, scheduling, registration/check-in, and billing.

•Responsible for correct posting and reconciliation of time-of-service money.

•Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed.

•Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department.

•Manage nonclinical office staff including recruiting/hiring, training, coaching, and counseling, performance, terminations, and payroll.

•Ensure compliance of Consensus policies, procedures, maintain licensures.

•Drive practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and supporting the integration of various initiatives and technology.

•Maintain files in accordance with CMG policy and Federal guidelines

•Assure the OSHA and HIPAA compliance has been met yearly

•Address, review and ensure proper communication and closure of patient complaints

•Ensure proper supply inventory and storage (medical and administrative)

•Manage buildings, extensions, repairs, decorations, and fixtures in conjunction with other managerial staff in the building.

•Organize/sort/route all office correspondence, mail, postage.

•Work with the home office to coordinate marketing and advertising.

•Assure compliance with all state and federal regulations.

•Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.

•Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

•High school diploma, or GED required

•Five years of medical assistant experience strongly preferred

•Strong patient service and management skills required

•Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications.

•Knowledge of business management and basic accounting principles to direct the business office.

•Knowledge of medical terminology, coding, and office procedures.

•Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.

Knowledge and Skills/Expected Competencies

•Ability to maintain confidential information

•Ability to use independent judgment and to manage and impart confidential information.

•Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions

•Strong communication and interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public.

•Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.

•Ability to provide guidance and training to professional and technical staff in area of expertise.

•Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.

•Dependable, with strong work ethic and extremely high degree personal integrity.

•Ability to face multiple deadlines that must be met on time.

•Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.

•Helpful and constructive view of working with others to achieve positive outcomes.

•Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.

•Taking responsibility and being accountable for your own actions

•Ability to review critical issues, effectively solve problems and create action plans

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.