Practice Manager, II Charlois Blvd Urology

M-F, 8-5

Pay Range

Lead operations for a high-volume, complex, multi-site physician practice that includes both ambulatory and procedural care. Responsible for advancing patient access, operational efficiency, and quality of care. This role requires a strong leader who can oversee day-to-day operations, lead teams through change, and implement practical solutions to improve workflows, team effectiveness, and patient experience.

Essential Functions

• Provide administrative leadership in the development, interpretation, and execution of policies, procedures, and long-range operational plans

• Oversee day-to-day clinic operations at Charlois Boulevard Urology Clinic; collaborate with Urology leaders on coordination of activities at all Urology locations in the Wake Area: MP Elm (GSO), N. Wilkesboro, Hickory, Lexington, High Point, and the Comprehensive Cancer Center.

• Optimize access and scheduling (provider templates, overbooks/add-ons, procedural scheduling, and infusion scheduling standards)

• Manage surgery operations, including surgery scheduling and departmental block utilization, reporting across facilities

• Lead new patient referral team and oversee new patient referral processes: monitor turnaround times, conversion rates, and leakage metrics

• Contribute to financial oversight through budget preparation, MOR reporting, variance analysis, and expense management

• Apply Agile methodologies (iterative improvements, stand-ups, backlog prioritization) to enhance clinic workflows and throughput

• Lead change management initiatives, ensuring adoption of new processes, technologies, and service line standards

• Establish staffing plans, schedules, and resource allocation to ensure efficient, patient-centered care delivery

• Build strong cross-functional partnerships (Radiology, Piedmont Stone, marketing, business development, etc.) and standardize workflows across subspecialties

• Maintain and improve patient experience, resolving complaints related to care, billing, and service

• Lead HR functions: hiring, onboarding, training, performance management, coaching, and employee relations

• Produce and analyze operational and financial reports, identifying trends and recommending corrective actions

• Support provider productivity to meet or exceed volume and quality targets

• Ensure compliance with OSHA, CLIA, HIPAA, and coding requirements, and support quality initiatives

• Serve as a liaison between leadership, providers, staff, and external partners to drive alignment and problem resolution

• Oversee facility operations and safety planning, including emergency preparedness and maintenance coordination

• Uphold organizational values, policies, and ethical standards

Qualifications & Requirements

• Education & Experience

  • Bachelor’s degree in Healthcare Administration, Business, or related field

  • Minimum of 3 years of healthcare or business management experience, preferably in a multi-site setting

  • Equivalent combination of education and experience considered

• Skills & Competencies

  • Strong leadership, communication, and interpersonal skills

  • Working knowledge of practice management systems, EHRs, and Microsoft Office (Excel, Word, PowerPoint, Outlook)

  • Demonstrated financial acumen (budgeting, reporting, variance analysis)

  • Experience with Agile practices and structured change management methodologies

  • Excellent problem-solving, decision-making, and organizational skills

  • Ability to lead and motivate teams in a fast-paced, multi-site environment

  • Self-directed with the ability to work independently and collaboratively

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.