Practice Manager, Multi-Specialty Practice

JOB SUMMARY

Responsible for supporting the management of multiple sub-specialty physician groups on a daily basis, delivery of healthcare process improvement, revenue cycle management, strategic planning, product line development and expansion, budget development, financial review and oversight, and personnel management. Responsible for seeking out healthcare provider business challenges and creatively translating those challenges into requirements and solutions in a fast-paced environment. Understanding and overseeing all aspects of the provider revenue cycle, to include scheduling/registration, patient accounting, claims submission, and payment and denial processing are critical components of the role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and maintain business relationships; develop constructive and cooperative working relationships.
• Utilize decision making and problem-solving skills to analyze, evaluate, and amend processes and daily operations as needed.
• Coordinate work and activities of others; inspire and coach members of a group to work together in a collaborative manner in the accomplishment of tasks. 
• Communicate effectively with supervisors, peers, and subordinatesthrough a variety of methods including in-person, via telephone, e-mail, written policies and procedures, and presentations.
• Maintain presence in departments. 
• Utilize departmental organization skills to identify, organize and fully understand the allocations, percentages of compensation and other department-specific strategies.
• See Attachment A for specific operational duties.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in healthcare administration, management or other field applicable to healthcare management preferred; or any equivalent combination of related training and experience.
• Minimum of 2 years’ experience in physician practice operations or similar healthcare setting.

KNOWLEDGE, SKILLS AND ABILITIES

• Customer and Personal Service - Knowledge of principles and processes for providing quality medical services. This includes customer, physician and staff needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, labor relations and negotiation, and personnel information systems. Ability to work collaboratively with Human Resources staff.
• Management Principles and Practices - Knowledge of principles and procedures of effective management practices.
• Medical Terminology - Knowledge of medical terminology.
• Medical Coding - Knowledge of Current Procedural Terminology (CPT) and ICD-9 diagnostic coding.
• Clinical Knowledge - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective medical operations safely for the protection of people, data, property, and institutions, on a department specific level. 
• Active Listening - Giving full attention to what other people are saying, seeking first to understand, then to be understood, asking questions as appropriate, and not interrupting at inappropriate times. 
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents. 
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Speaking - Talking to others to convey information effectively in a professional and courteous manner. 
• Monitoring - Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action. 
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 
• Deductive Reasoning - The ability to apply general rules to specific problems to produce reasonable solutions. 
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). 
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand. 
• Problem Sensitivity - The ability to recognize when there is a problem. 
• Written Comprehension - The ability to read and understand information and ideas presented in writing. 
• Prioritize – The ability to deal with or arrange tasks in order of importance or urgency.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints. 
• Must be able to work under stress and remain calm and professional.  

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule. 
• Must be available to customers and staff throughout the day. 
• Required to work extended hours to meet deadlines and to participate in various assigned committees.