Practice Manager - Primary Care (FT)

You belong here! At Family Health West, you’re more than an employee, you’re family. 

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. 

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. 

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

ESSENTIAL FUNCTIONS:

• Responsible for daily management of practice site(s). Motivates staff and organizes day-to-day activity of the practices. Develops and refines processes to continually improve practice operations and staff workflows.


• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.


• Communicate necessary information to others as appropriate.


• Supervise, and direct all non-clinical staff to ensure the clinic operates in an efficient manner and the patients receive the highest quality customer service. Performs management activities including interviewing, hiring, evaluating, departmental staffing and scheduling.


• Performs evaluation process for staff within each practice; compiles information for human resource department in a timely manner. Ensures that staff maintains licensure and certifications as required along with yearly competency evaluation.  Provides on-going feedback to staff of performance throughout the year.


• Assists with the development and reporting of practice metrics. Monitors performance and partners with Administrator and/or Director and providers to create action plans. Communicates practice performance with staff & providers on a monthly basis.


• Monitors financial performance on a daily, weekly and monthly basis. Identifies opportunities for improvement and develops plans to implement necessary changes to meet budget. Ensures compliance to standards with focus on volume, customer service initiatives, productivity, coding, and clinical supply costs.


• Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget.  Assists staff with payroll issues. 


• Monitor delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load, billing/collecting procedures, and government regulations and policies.


• Assess and increase patient satisfaction through patient education, front office experience, and communication. Ensure optimal patient flow and outstanding customer service.


• Coordinate with facilities, IT, and other business partners to address needs of the practice.


• Monitoring patient referrals and intervenes when necessary to address service issues.


• Provides leadership for practice to support change and organizational initiatives. Acts as a champion for continuous improvement for practice and Family Health West.


• Plays a vital role in staff development in an effort to ensure staff are working at their maximum level of competencies and to create and maintain a sense of teamwork.


• Counsels employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process. Notifies Administrator and/or Director of any HR issues within the practice.


• Other job related duties as assigned.

EDUCATION:

WAGE STARTS at $35.00 and goes up with experience

Position is open until filled.

Immunizations required for employment, including flu.

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

1. PPO plan with copay/coinsurance and lower deductible


2. High Deductible Health Plan with the option for a Health Savings Account.

• Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings 

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,