Practice Manager|Franklin Primary Care

Under the general supervision of the Director, the manager is responsible for the daily management of the practice. This includes, but is not limited to operational, financial, clinical, performance improvement, program development, and customer relations and patient care outcomes. The manager is the primary resource person for staff. Responsibilities also include collaboration with other departments of the Hospital to assure development, promotion and maintenance of quality programs and services.

Education

Associates degree and minimum of 5 years of related experience or; Bachelors degree and minimum of 3 years of related experience.

Certification, Registration & Licensure

Meets Licensure/Certification requirements per department and/or professional standards.

Experience

Refer to Education 2 years progressive supervisory experience. Demonstrated ability to effectively lead a team as well as be a team member. Must possess knowledge specific for diverse age and multicultural population.

Responsibilities

• Establishes positive working relationships with providers and acts as a conduit for departmental and

  organizational communication among staff and others.

• Responsible for customer relations and customer service initiatives.

• Manages departmental core processes, participates and supports departmental and organizational

  change.

• Ensures compliance with State, Local, Federal regulatory requirements. Meets all departmental,

  professional and technical requirements.

• Participates in establishing and monitoring annual department budget, accountable for development of

  action plans related to financial performance.

• Analyze financial performance on a daily, weekly, and monthly basis. Meet with department leadership to

  determine opportunities for improvement and associated action plans.

• Understand key performance indicators and ensure targeted benchmarks are achieved in relation to

  Meaningful Use, Provider Dashboards, Revenue Cycle Metrics, etc.

• Recruits, retains and develops staff and manages performance.

• Takes responsibility for individual performance goals.

• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates

  multiple aspects of projects, events, and other complex activities.