Practice Operations & Billing Manager

Practice Operations & Billing Manager

Location: North Liberty, IA

Company: Client Confidential - Pediatric Therapy Clinic

Are you the type of person who sees what needs to be done — and takes the lead to make it happen?

• Front Desk Leadership
  
  
  
  • Provide daily direction for front-desk operations and support the afternoon shift as the on-site lead
  
  
  • Ensure phones, check-ins, messages, and follow-ups are handled consistently and professionally
  
  
  • Keep intake paperwork moving — no bottlenecks
  
  
  • Actively monitor openings and help fill schedules (we have a waitlist)
  
  
  • Mentor, coach, and model a calm, welcoming, professional front-office culture
  
  
  
  


• Scheduling & Coordination
  
  
  
  • Coordinate appointments, cancellations, and reschedules with accuracy
  
  
  • Partner closely with therapists to ensure families understand next steps
  
  
  • Track and improve key metrics (attendance, cancellations, utilization, collections)
  
  
  
  


• Billing Administration (≈10 hrs/week)
  
  
  
  • Process claims, verify insurance, and post payments
  
  
  • Follow up proactively on denials and outstanding balances
  
  
  • Maintain billing documentation and confidentiality
  
  
  • Work independently in a dedicated space away from the front desk
  
  
  
  


• Leadership & Systems Improvement
  
  
  
  • Anticipate needs and suggest improvements before issues arise
  
  
  • Help roll out new processes and tools
  
  
  • Serve as a liaison between clinical and administrative teams
  
  
  • Support operational planning as the practice expands
  
  
  
  

Who You Are

• 
  A natural leader who takes ownership and follows through
  


• 
  Confident working independently while staying collaborative
  


• 
  Highly organized, detail-focused, and steady under pressure
  


• 
  Comfortable with technology, spreadsheets, and basic reporting
  


• 
  Warm, professional, and supportive with families and teammates
  


• 
  Growth-minded — excited to help build what comes next
  


• 
  
  Bonus if you have experience in healthcare, therapy offices, or insurance/billing!
  
  

Schedule

• Typical hours are 7:30 AM – 4:00 PM (with some flexibility at the end of the day).


• Reliability to open the clinic each morning is essential.


• This role may occasionally support basic entryway upkeep (like shoveling or salting the stoop during heavier snow). A snow-removal service handles primary clearing.

Compensation & Benefits

• Hourly: $24–$28 (depending on experience)


• Location: North Liberty, Iowa


• Full-Time Benefits:
  
  
  
  • Health, dental, and vision
  
  
  • Employer-paid life, AD&D, short- & long-term disability
  
  
  • 401(k) with employer match
  
  
  • Paid time off (increasing with tenure)
  
  
  • Six paid holidays
  
  
  
  

Why This Role Matters

You are the steady center that keeps patients supported, therapists focused, and the clinic operating at its best. The practice is preparing to expand, and this role is essential in how families experience care from the moment they walk in.

If you’re ready to bring leadership, ownership, positivity, and professionalism to a place that truly cares for kids and families, we’d love to meet you.

KSI’s Talent Acquisition Team partners with companies to assist with their hiring needs. All positions are direct-to-hire opportunities with the employer.