Practice Representative

Description

The Practice Representative serves as a key liaison between Georgia Eye Institute (GEI) and its patients, providers, and external partners. This position ensures a positive patient experience by managing front-office operations, patient interactions, and administrative duties with efficiency and professionalism. The Practice Representative plays a critical role in supporting GEI’s mission to provide high-quality ophthalmologic care.

Key Responsibilities:

• Greet and assist patients, ensuring a welcoming and professional environment.
• Schedule and confirm patient appointments, coordinating with providers and clinic schedules.
• Verify patient insurance information, collect copayments, and provide cost estimates for procedures.
• Handle patient inquiries regarding billing, insurance, and general practice policies.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Process and manage referrals, authorizations, and prior approvals as required.
• Assist in patient check-in and check-out processes, ensuring timely and efficient service.
• Communicate with providers, nurses, and technicians to ensure smooth patient flow and care coordination.
• Support marketing and outreach efforts by promoting GEI’s services to new and existing patients.
• Ensure compliance with HIPAA and other regulatory requirements.
• Perform other administrative duties as assigned by the Practice Manager.

Requirements

•  High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or related field preferred.
• Previous experience in a medical office, ophthalmology practice, or healthcare setting preferred.
• Strong customer service and interpersonal skills.
• Proficiency in electronic health records (EHR) and medical billing systems.
• Knowledge of insurance verification and prior authorization processes.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work collaboratively with patients, staff, and healthcare providers.