Practice Supervisor - Primary Care

Your experience matters 

 Maria Parham Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. 

More about our team 

Maria Parham Health, a Duke LifePoint Hospital, is the region's healthcare provider, offering comprehensive services supported by skilled physicians, nurses, and clinical specialists. Fully accredited by The Joint Commission and the College of American Pathologists, we deliver exceptional care through our advanced Emergency Department, Maternity Center, Intensive and Progressive Care units, Medical/Surgical services, and inpatient rehabilitation. Maria Parham also offers state‑of‑the‑art physical, occupational, and speech therapy on an outpatient basis, ensuring patients receive high‑quality, accessible care close to home.

 Our system extends to the Maria Parham Franklin facility in Louisburg, which features a fully equipped Emergency Department, specialized Behavioral Health units, and additional outpatient diagnostic services. Across our 205 licensed beds, we provide advanced cardiac, cancer, respiratory, and rehabilitation care supported by cutting‑edge technology and key partnerships. Our team remains committed to delivering the quality, expertise, and compassion our community deserves.

How you'll contribute 

The Front Office Supervisor role provides leadership support to both Primary Care offices and the Specialty Care clinic to ensure efficient front-end operations and adherence to policies and procedures. The supervisor is responsible for traveling to each clinic on a weekly or as needed basis to provide support to front office PSR and Referral Coordinator staff members.

 To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. 

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff. 
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.
  
  Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for
Applicants should have:

• Associate’s degree in related field preferred
• Applicable work experience may be used in lieu of education

More about

At Maria Parham Health, part of Duke Lifepoint Healthcare, you'll grow your career while making communities healthier®. Our regional system is Joint Commission-accredited and was awarded an "A" Hospital Safety Grade by the Leapfrog Group. Our 103-bed facility in Franklin County and 102-bed facility in nearby Vance County creates a healthcare hub for northern North Carolina and southern Virginia. With physicians representing nearly 30 specialty services, highly trained nurses and the latest advanced technology, we collaborate to provide quality, compassionate care close to home. 

EEOC Statement

"Maria Parham Health is an Equal Opportunity Employer. Maria Parham Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."