Practice Support Assistant

Position Summary:
The Practice Support Assistant is responsible for appropriately and accurately processing Home health and
Hospice Certifications, Recertifications and orders according to Medicare guidelines, all laws, and regulations
including HIPAA in a timely and efficient manner.

Qualifications: Education, Licensure and Certifications, Related Work Experience
 High School Degree required. Associates degree or equivalent work experience preferred
 Knowledge of and understanding of medical terminology
 Proficiency in Microsoft Office
 Outstanding communication and interpersonal skills
 Strong attention to detail with excellent organizational skills
 Friendly and professional demeanor

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles,
computer skills and software, specific healthcare processes, interpersonal, communication, etc.

• Strong organizational and interpersonal skills with the ability to work independently while managing multiple, simultaneous responsibilities and prioritizing work effectively.


• Professional verbal and written communication skills via phone, email, and other written correspondence.


• Demonstrates strong attention to detail and the ability to complete work assignments accurately and in a timely manner.


• Upholds strict confidentiality of patient, medical, financial, and legal information at all times and ensures compliance with all applicable state, federal, and local regulatory requirements.
  
  Essential Job Duties/Responsibilities


• Timely process of orders, certifications and recertifications to Home Health and Hospice agencies from physicians, PA’s, and NP’s


• Maintains current knowledge of regulations and policies set forth by organizational, state, and federal agencies are upheld


• Accurately submits Certifications and Recertifications for billing


• Protects the security of medical records to ensure that confidentiality is maintained


• Follow established procedures and standards of quality and productivity


• Answer routine phone calls, and resolves problems appropriately 


• Provides excellent customer service to both internal and external customers


• Other related duties as assigned.
  
  Compliance Requirements
  Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:


• Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.


• Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.


• Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Ethical Conduct:

• Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.


• Perform the job duties with integrity and professionalism.


• Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.
  Patient Privacy and Confidentiality:


• Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.


• Promptly report any violations of federal and state privacy laws and Eventus WholeHealth


• policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.


• Maintain accurate and complete documentation when performing the job duties.


• Ensure that all Eventus WholeHealth information, data, documentation, and records are always safeguarded and maintained confidentially.

Training and Education:

• Participate in all assigned training.


• Complete all assigned training by the deadline for completion.
  Risk Management and Incident Reporting:


• Engage in regular risk assessments to identify potential risks and work proactively with a supervisor and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.


• Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and Risk Officer.