Practice Support Representative

Practice Support Representative
Location: 1561 Ulster Ave, Lake Katrine, NY (onsite, Optum location)
Schedule: Monday-Friday, 8:00 AM-5:00 PM, with rotating Urgent Care shifts, 11:00 AM-8:00 PM, and Saturdays, 9:00 AM-1:00 PM
Pay: $23/hr

Role Summary:
Supports daily clinic operations by welcoming patients, managing check-in and check-out, scheduling appointments, and working patient queues and tasks. This is a non-lead position.

Day to day responsibilities:

• Checks patients in and out
• Schedules patient appointments
• Works queues and tasks
• Activates patients’ MyChart accounts
• Sends and assists patients with Self-Registration links
• Provides friendly, patient-centered customer service in person and by phone
• Supports the Urgent Care rotation and Saturday coverage as scheduled

Required Qualifications:

• 1+ years of customer service experience
• Computer skills
• Ability to work onsite Monday-Friday, 8:00 AM-5:00 PM, including the Urgent Care rotation (11:00 AM-8:00 PM) and Saturdays (9:00 AM-1:00 PM)

Preferred:

• Strong customer interaction skills
• Pleasant demeanor and patience with patients
• Healthcare background

License/Certification: None required

Dress Code: Business casual. No jeans or sandals. Optum attire.

Interview Process: In-person interview