Practice Support Specialist

This position serves as a member of the Choices Practice Improvement Team and part of the site-based leadership/management teams to provide site-based training, coaching, mentoring and support. The position is charged with ensuring fidelity to high fidelity wraparound and care coordination practice and supervision models. The incumbent will also participate in site-based and organization- quality assurance/improvement initiatives. The incumbent also supports staff in ensuring best practice within the context of contractual requirement and policies/procedures.  This incumbent will also act as a mentor in providing reflective practices to staff through on-going skill development activities.  In addition, incumbent provides on-going support to staff regarding quality review and development of improvement planning.

Essential Duties and Responsibilities

• Provides training to all staff in high fidelity wraparound and care coordination practice model.


• Functions as a reflective practitioner in modeling system of care values and principles and high fidelity wraparound and care coordination best practice.


• Collaborates with staff to provide process consultation and assistance with application of practice model to all families working with Choices.


• Provides ongoing coaching/mentoring to initiate and sustain practice.


• Serves as a consultant for staff to promote practice skills and outcomes related to four key phases: engagement and team preparation, initial plan development, implementation and transition.


• Understands the needs of adult learners and can be flexible in their approach to engaging and training staff.  


• Provides quality assurance/improvement through on-going practice and process using key measures of the WFI-EZ and COMET.


• Plans and executes learning opportunities for all staff based on data and information from the quality improvement/assurance process.


• Participates in Program Quality Improvement (PQI) team planning and processes.


• Assists in training and development of staff through needs assessments in collaboration with management.


• Collaborates with corporate and site-based leadership/management to support staff development and facilitate working agreements around training needs.


• Collaborates with site-based leadership to strengthen Choices’ community presence and understanding of system of care values.


• May carry a partial caseload in an effort to meet the needs of Choices and to allow for modeling opportunities as needed. 


• Consults and supports quality hiring practices and procedures for Wraparound programs.


• Other duties as assigned.

Qualifications

• Minimum of Bachelor’s Degree in Social Work degree or related human service field is required in most contracts.


• Experience in Child Welfare, Juvenile Probation, Wraparound Facilitation and/or other related services preferred.


• Demonstrated two or more years of clinical intervention skills.


• 2 years of experience in a care coordination role with supervisory experience preferred.


• Experience in providing training and consultation within the human services field.


• Demonstrated skill in fiscal management activities, team building and development.


• Strong knowledge of and genuine respect for youth and adults with mental health issues and a firm commitment to empowering their families.


• Strong communication and writing skills. Bilingual skills (especially Spanish) a plus.


• Be certified in the CANS within 45 days of hire and at all times beyond the first 45 days of employment.


• Highly organized, detail oriented.


• Must possess a valid driver’s license in state of residence and auto insurance.


• Demonstrated ability to
  
  
  
  • Work effectively with internal and external individuals, including other professionals in the community.
  
  
  • Work effectively as a member of a team.
  
  
  • Effectively communicate to various internal and external audiences in both person and through various electronic media.
  
  
  • Manage time and work effectively with minimal supervision.
  
  
  • Effectively manage multiple priorities simultaneously.
  
  
  
  

Salary Range: $48,000

Benefits Include:

• Medical, Dental, Vision


• Employer Paid Life Insurance, Short & Long Term Disability


• 401k Match


• Tuition Reimbursement


• Paid Parental Leave


• Generous PTO plan