Prattville - Quick Lane Advisor - Full-time

Long-Lewis of Prattville is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.

As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.

Key Responsibilities:

• 
  

  Greet customers promptly and professionally, assessing service needs

  
  


• 
  

  Clearly communicate repair recommendations between technicians and customers

  
  


• 
  

  Prepare accurate repair orders and review service details, costs, and timelines

  
  


• 
  

  Keep customers updated on service status and changes throughout the process

  
  


• 
  

  Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance

  
  


• 
  

  Coordinate with technicians to ensure efficient, on-time service delivery

  
  


• 
  

  Maintain detailed records, follow-up systems, and service documentation

  
  


• 
  

  Address and resolve customer concerns with professionalism and care

  
  

Qualifications:

• 
  

  High school diploma or GED required

  
  


• 
  

  Post-secondary training in automotive or related field preferred

  
  


• 
  

  1+ year of experience in a dealership or high-volume service environment

  
  


• 
  

  Valid, unrestricted driver’s license and clean driving record

  
  


• 
  

  Solid understanding of automotive maintenance and repair procedures

  
  


• 
  

  Strong communication, interpersonal, and organizational skills

  
  


• 
  

  Ability to multitask and perform under pressure in a team-driven environment

  
  


• 
  

  Professional appearance and a positive, customer-first attitude