Prayer Minister

POSITION SUMMARY:

Works under normal supervision ministering to the Partners and Friends of KCM via phone for prayer, contributions, product orders or general questions about ministry related events etc. This position reports directly to the Prayer Supervisor.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Must pray in tongues at least 30 minutes daily.
• Ministers to Partners and Friends through direct telephone contact through both inbound and outbound calling by praying the prayer of agreement according to Matthew 18:19.
• Utilize excellent Customer Service phone skills, including phone etiquette, proper tone of voice and continually displaying a spirit of service.
• Responsible for processing requests, orders, contributions and inquiries through incoming phone calls and other sources to thoroughly resolve issues.
• Responsible for maintaining and modifying accounts according to information received by phone or correspondence.
• Maintains a good attitude towards Partners and Friends on and off the phones and actively contributes to a good work environment at KCM.
• Follow up on Partners and Friends who have called in for prayer.
• Performs other related duties and responsibilities, as assigned.

Education and Experience:

• High School Diploma or equivalent
• Ministerial call center experience preferred.
• Knowledge, Skills, and Abilities:
• Knowledge, Skills, and Abilities:
• Must be able to comprehend and speak English fluently and clearly.
• Must be able to identify the needs of the caller and determine best how to pray by being Spirit led.
• Must have a good understanding of the Word of God.
• Must be able to handle difficult situations on the phone.
• Basic computer and word processing skills required.  
• Knowledgeable in Kenneth and Gloria Copeland teaching materials and beliefs.
• Born-again believer filled with the Spirit and adheres to and is in total agreement with the KCM Mission/Vison Statement.
• Spiritually and emotionally mature, portraying a Godly character that exemplifies the lifestyle and behavior of a Minister of the Gospel, as outlined in the Word of God and KCM ministry handbook.
• Copes with sensitive situations and does not disclose confidential information.
• Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
• Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division.
• Must maintain a good attendance record.
• Responsible to practice the Scriptures concerning tithing. Malachi 3:10.
• Position requires ministerial licensing through EMIC. Documents must be completed and submitted within 30 days of hire date. (Licensing must be renewed yearly)

EQUIPMENT TO BE USED:

• Basic Office Equipment

TYPICAL PHYSICAL DEMANDS:

• Able to lift 30lbs.
• Must be able to sit at workstation for extended periods of time.
• Requires normal range of hearing and vision.
• Must be able to work shifts as scheduled.

TYPICAL MENTAL DEMANDS:

• Excellent communication skills.
• Basic computer and word processing skills required.  
• Advanced understanding and knowledge of the written Word. 
• High knowledge of Kenneth and Gloria Copeland teaching materials and beliefs.
• Must adapt well to changing work situations.
• Must be able to relate and interact with people at all levels.
• Must be able to grasp and apply new ideas.
• Must be able to talk and type.

WORKING CONDITIONS:

• Ministry based call center/office environment.

OTHER:

• Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties and divisions.
• Must maintain a good attendance record.
• Membership and attendance at EMIC are preferred.
• Because of the wide range of personal contact with ministry leaders within and outside the organization, this position requires considerable diplomacy, maturity, and excellent communication skills.
• Ability to work with people of all cultures.