PRE-ACCESS REP II

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, no rotating shifts, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback

PRE-ACCESS REPRESENTATIVE II

HOURS:
Full-time, 8:30AM-5:00PM no weekends or holidays.

POSITION SUMMARY:
The Pre Access Rep 2 position provides exceptional customer service to customers by making outbound and answering inbound phone calls to schedule, cancel and confirm appointments across the Health Center departments in a fast paced call center environment. The Pre Access Rep 2 pre-registers, verifies insurance coverage and provides third party benefit education to customers. This position also mentors new teammates and helps with auditing new hire workload.

MINIMUM QUALIFICATIONS:

Education:
High school diploma or GED required.
Bachelor's degree in lieu of one (1) year of experience.
Required length of experience:
Two (2) years of experience in patient registration, scheduling or related medical field using computers required.
Medical Terminology knowledge is essential to success in this role.

Required licensure, certification or registry:
CHAA or related medical certification required.