Pre-Arrival Host

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Serve as the dedicated pre-arrival point of contact for guests, travel agents, and third parties.


• Proactively reach out to guests prior to arrival to confirm details, answer questions, and ensure all required information, payments, and documents are complete.


• Maintain a professional, empathetic, and service-forward tone across all communication channels (phone, email, SMS, CRM platforms).


• Review, update, and verify reservation details including guest profiles, special requests, billing, payment schedules, and occupancy information.


• Process modifications such as date changes, guest additions, amenity adjustments, and package enhancements within established guidelines.


• Ensure reservations comply with property policies including deposit schedules, cancellation policies, occupancy standards, and All-In-One fee requirements.


• Ensure guests meet all pre-arrival requirements such as payment deadlines, waivers, ID verification, and policy acknowledgment.


• Document interactions thoroughly in the CRM for continuity between departments.


• Identify potential guest issues in advance and proactively resolve or escalate them appropriately.


• Uphold brand standards, privacy regulations, and property security protocols.


• Manage guest concerns prior to arrival with empathy, clarity, and solution-forward communication.


• Use de-escalation and objection-handling skills to address policy questions or frustrations.


• Prevent day-of-arrival challenges by resolving issues like unpaid balances, incorrect unit types, outdated contact information, or conflicting requests.


• Answer incoming calls promptly and provide callers with resort information and accommodations


• Meet goals set for outbound call production


• Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings


• Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs


• Attend all department meetings including required safety meetings when requested


• Process advance deposits through credit card or other acceptable payments


• Work with minimal supervision and have excellent customer service skills


• Up-sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers


• Perform all other duties as assigned by the Manager

Education, Skills, and Experience:

• Good computer skills in PMS, email, web browsing and scheduling software


• Good typing skills (45 wpm or better)


• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers


• Ability to speak or read in Portuguese or Spanish is highly desirable


• Answer calls in a warm and professional tone utilizing the provided scripting as a guide


• Able to handle guest requests in a detailed manner


• Adhere to property and company policies and procedures


• Excellent communication and interpersonal skills; ability to interact with a wide range of people


• Outstanding organizational, attention to detail, and problem-solving skills


• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties


• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays

Physical Requirements:

• Able to safely lift, pull and push up to 25 pounds


• Able to stand, walk, stoop, kneel, bend, and reach periodically


• Visually look at a computer for extended periods


• Able to sit and use the computer for hours at a time


• Subject to environmental conditions, work activities can occur inside and outside


• Visually look at a computer for extended periods


• Repetitive hand motions, such as typing
  
  

Our Work Culture & Environment:  We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS. 

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. 

Are you ready to join the team that’s redefining how to vacation? Join us today!  We can’t wait to meet you!

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