Precertification Specialist

Join Our Team and Make a Difference!

Are you passionate about helping patients and ensuring they receive the care they need? At Cole Neuroscience Center at Northshore, we’re looking for a Precertification Specialist who thrives in a fast-paced, team-oriented environment. This role is essential in creating a positive experience for our patients while supporting the smooth operation of our clinic.

Location: Knoxville, TN – Cole Neuroscience Center at Northshore

Job Type: Full-Time – Monday – Friday 8am-4:30pm 

Why You’ll Love Working with Us:

Work-Life Balance: Monday–Friday schedule, no nights or weekends!

• Comprehensive Benefits: 
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match and immediate vesting
  • Paid Time Off, Sick Leave, Bereavement Leave
  • Disability, Life & Critical Illness Coverage
  • Health Savings Account with Employer Contribution
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Fitness Center

What You’ll Do

As a key member of our team, you’ll be the friendly face and helpful voice that patients rely on. Your responsibilities will include:

Scheduling & Coordination

• Schedule follow-up visits, labs, and new patient appointments.
• Ensure accurate documentation and follow-up.

Precertification & Billing Support

• Secure prior authorizations for MRIs, CTs, and surgery cases.
• Coordinate referrals and notify patients about scheduled tests.
• Assist with billing processes, including Good Faith Estimates and FMLA paperwork.

Patient Interaction & Check-In

• Greet patients warmly and professionally.
• Verify insurance, collect copays, and update registration details.
• Maintain confidentiality and accuracy in patient records.

Phone & Message Management

• Answer calls promptly and return messages within 24 hours.
• Direct calls appropriately and assist with triage.

What We’re Looking For

• Education: High school diploma or equivalent required.
• Experience: 1 year in a hospital or clinical setting with Medical Assistant Experience preferred.
• Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion.

Ready to join a team that values your skills and dedication? Apply today and help us deliver exceptional care to every patient, every time!