Pre-Litigation Paralegal

About Us: We are a fast-paced, client-focused personal injury law firm dedicated to providing compassionate support and exceptional results for individuals injured due to the negligence of others. Our team values professionalism, integrity, and a strong work ethic — and we are looking for a driven Pre-Litigation Paralegal to join our growing team.

Position Summary: The Pre-Litigation Paralegal plays a critical role in managing personal injury cases from intake through settlement negotiations. This position requires strong organizational skills, excellent communication, and the ability to move cases efficiently while delivering outstanding client service.

This is full-time, in-person (Monday - Friday) position in our Knoxville office. 

Key Responsibilities: 

• Manage a high-volume caseload of personal injury files during the pre-litigation phase


• Conduct thorough client intakes and maintain consistent communication with clients


• Gather, review, and organize medical records, bills, insurance documents, and other case materials


• Draft demand letters, summaries, and correspondence


• Communicate with insurance adjusters, medical providers, and third parties


• Track medical treatment, liens, and key deadlines


• Prepare and submit demand packages for settlement evaluation


• Assist attorneys in evaluating cases, identifying issues, and preparing for negotiations


• Maintain accurate file documentation and case notes in the firm’s case management system


• Provide exceptional client service with empathy, professionalism, and urgency

Qualifications: 

• 2+ years of pre-litigation personal injury experience preferred


• Strong understanding of personal injury process, medical terminology, and insurance practices


• Excellent written and verbal communication skills


• Highly organized with the ability to prioritize and meet deadlines


• Proficient in case management software (e.g. Litify) — or willing to learn


• Ability to work independently and collaboratively in a fast-paced environment


• Bilingual (Spanish/English) is a plus, but not required

Benefits & Compensation:

• Competitive salary based on experience


• Health, dental, and vision benefits


• Paid time off and holidays 


• Supportive team environment with opportunities for growth


• Meaningful work helping injured clients rebuild their lives