Premium Suites Coordinator (Crypto.com Arena)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.  

Job Summary

Premium Suite Coordinator is responsible for coordinating Tunnel Suite services, proactively engaging with VIP clients to ensure a seamless, memorable, and iconic experience. This role upholds the professionalism, cleanliness, and standards of the Tunnel Suites while ensuring the efficient execution and delivery of amenities and services.

Essential Functions

• Client Relations: Support the Sr. Manager, Premium Suites, by serving as a contact for Tunnel Suite Members. Assist in maintaining strong relationships and ensuring all member needs and preferences are met with professionalism and attention to detail.


• Booking & Reservations: Assist with the booking process for Tunnel Suite Members, including responding to inquiries, contracts, invoices.


• Event Hosting & VIP Experience: Serve as the on-site host for all Lakers, Kings, and special events, welcoming VIP Tunnel guests and managing ticket scanning at entrances. Deliver a warm, professional, and seamless arrival experience that sets the tone for a memorable event.


• Event Support: Provide event-day assistance to ensure Tunnel Suite Members and their guests receive exceptional service. Coordinate with internal departments such as Premium Operations, Guest Services, and Catering to fulfill requests and resolve issues promptly.


• Suite Amenities Coordination: Support the setup and delivery of suite amenities, including catering orders, in-suite materials, and any personalized arrangements requested by members.


• Client Assistance: Respond to member requests, including assistance with guest lists, parking, ticketing, and transportation arrangements as needed.


• Quality Assurance Support: Monitor the appearance and cleanliness of Tunnel Suites and promptly communicate any maintenance or service issues to the appropriate departments.


• Client Feedback: Help gather and document member feedback following events to support continuous improvement in service and operations.


• Account Support: Assist with payment tracking, invoice follow-up, and account resolution in coordination with the Senior Manager and Finance team.


• Additional Responsibilities: Perform other tasks and provide administrative or event support as assigned by the Senior Manager, Premium Suites, and the Premium Service team. 

Required Qualifications

• Minimum education level of: BA/BS Degree Preferred.


• Minimum of 2 years of premium/luxury service.


• Commitment to world class service, being available and building relationships.


• Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with members and guests, but with co-workers within the organization.


• Ability to read, listen and communicate effectively in English, both verbally and in writing.


• Able to meet tight deadlines and work effectively in a high-pressure environment.


• Highly organized with good coordinating and project management skills.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.


• Ability to access and accurately input information using a moderately complex computer system (Microsoft Dynamics CRM, etc.).


• Must possess basic computer skills using such programs as Microsoft Word and Excel.


• Must be able to work extended days and hours (including holidays and weekends) hosting events, client entertainment and other activities as required.

Pay scale: $25.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)