Presale Engineer - Israel & EMEA

About Us

AudioCodes is a global leader in enterprise voice, contact center, and conversational AI solutions, with over 30 years of innovation and deep expertise in enterprise communications technologies. Our AI powered solutions help organizations improve collaboration, productivity, and customer engagement across modern workplace environments.

About the position

We are looking for Presale Engineer with business acumen to support our Meeting Insights solutions - a Conversational AI platform that helps organizations capture, analyze, and leverage meeting content for business productivity.

This role acts as the business-oriented technical lead and solution consultant across the sales cycle for Meeting Insights opportunities in Israel and selected EMEA markets. Working closely with regional sales teams, channel partners, customer success, product management, and HQ stakeholders, you will lead technical engagements and deliver value-driven customer solutions that directly contribute to business growth.

You will join a team building award-winning technology (Meeting Insights and Meeting Insights On-Prem) and be deeply involved in discovery, customers and partner meetings, POCs, RFP responses and post-sale handover and support.

The role is based in Israel and requires regular travel to customer and partner locations across Europe.

Responsibilities:

• Act as the technical lead in customer engagement, from discovery to solution design through POC and deployment
• Understand partners and customer needs, technical environments and business challenges to shape tailored, commercially focused solutions
• Support sales opportunities across Israel and selected EMEA territories, partnering with regional account executives and channel teams
• Travel to customer and partner sites across Europe to conduct discovery workshops, executive presentations, technical validations, and proof-of-concept activities
• Serve as the regional Meeting Insights subject matter expert for Israel and EMEA opportunities
• Deliver clear, engaging product and solution demonstrations (live, webinar and on-site) and lead technical workshops
• Collaborate with sales, business development, and product teams to design winning strategies and proposals
• Lead responses to RFPs, RFIs, and security/compliance assessments
• Translate customer feedback into actionable insights for the product team
• Support proof-of-concept projects, solution configuration, and installations with partners and customers
• Provide pre-sales technical support to channel partners and enable technical knowledge transfer
• Help position Meeting Insights as a strategic, value-driven solution for enterprise meeting intelligence
• Articulate the business value of Conversational AI, meeting intelligence, productivity analytics, and compliance use cases to both business and technical stakeholders
• Develop strong relationships with partners and customers and serve as a trusted advisor
• Track industry trends and surface relevant use‑cases to influence product roadmap and positioning

• Bachelor’s degree in technical field (Computer Science, Engineering, Information Systems, etc.)
• 5+ years of experience in sales engineering, presales consulting, solution architecture, or customer-facing technical roles in SaaS, UCaaS, Collaboration, AI, or Enterprise Software environments
• Experience supporting enterprise and mid-market customers through complex sales cycles, including executive-level engagements and multi-stakeholder decision processes
• Experience presenting to executive stakeholders, including CIOs, IT leaders, Operations leaders, and business decision-makers
• Proven customer-facing skills with strong presentation and communication capabilities. Able to engage both technical teams, senior business stakeholders and decision-makers
• Technical understanding of UCaaS/VoIP, enterprise meeting workflows, and cloud/SaaS platforms
• Experience with AI-based technologies (Conversational AI, Generative AI, NLP) is a strong advantage
• Experience working across multiple countries, cultures, and time zones.
• Familiarity with data privacy, security and compliance requirements for enterprise SaaS solutions.
• Familiarity with public cloud meeting services and cloud deployment models.
• Strong problem-solving mindset, detail orientation, and ability to manage multiple priorities
• Collaborative team player with the ability to work across departments and influence outcomes
• Fluent English & Hebrew required. Additional European languages are an advantage
• Willingness to travel across Europe as required (approximately 20%–40%)